Caseworker Financial Support

Job Description

Caseworker (Financial Support)The RSC is the world’s leading chemistry community, an internationally renowned publisher of high-quality chemical science knowledge and the professional body for chemists in the UK. We connect the world of science to advance chemical knowledge for a better future.Position: CaseworkerLocation: Cambridge (commutable from Alconbury, Bedford, Bury St Edmunds, Cambridgeshire, Cambridge North, Cherry Hinton, Chesterton, Ely, Fen Drayton, Fenstanton, Histon & Impington, Hitchin, Huntingdon, Longstanton, Milton, Newmarket, Northstowe, Oakington, Orchard-Park, Royston, Saffron Walden, Somersham, St Ives, St Neots, Stevenage, Swavesey, Waterbeach, Wyton and surrounding areas)Job type: Full Time, Maternity cover contractSalary: £30,375 to £33,750 per annum plus benefitsBenefits: Excellent contributory pension scheme, generous paid holidays, 35-hour (for full-time staff) working week, learning and career development, subsidised staff restaurant (Cambridge office), staff sports and social club, free private healthcare plan, income protection scheme, critical illness insurance, life assurance, free on-site parking (Cambridge office), season ticket, car/motor cycle and cycle to work schemes, membership subscription, employee assistance programme, eye-care at work scheme, wellness initiatives, flexible work environment, employee recognition, long service awards, membership subscription to professional body and RSC, two discounted staff flats on-site (Cambridge office) and more.Closing Date: 4th January 2021About the role:The Royal Society of Chemistry (RSC) seeks an experienced Caseworker on a full-time (35-hour week) temporary basis to cover maternity leave. You will be based at our Cambridge office but will initially and occasionally work from home, as well as work and travel within the UK as required, in line with Covid-19 guidance.The Chemists’ Community Fund, the working name of the RSC Benevolent Fund, provides financial support for the relief and prevention of poverty, as well as advice and sign-posting to support members through challenging life events; a network of volunteers provides additional local support for members in need. This service is delivered through a team of specialist Caseworkers with decisions for financial support made through the Chemists’ Community Fund Grants Committee.The main purpose of this role is to support the day-to-day activities of the RSC Chemists’ Community Fund with guidance and support for members, and support for the network of volunteers. You will also develop the service in line with the strategy for the Fund, and gain a specialist understanding of the wider advice and guidance environment and relevant issues.You will also provide support for the Chemists’ Community Fund Grants Committee and work closely with other teams within Member Communities and also with the RSC Careers service on areas such as employment and job seeking, where appropriate.We are looking for:• Have experience of managing casework and be able to handle phone calls, emails and issues of a sensitive nature, demonstrating tact, diplomacy, empathy and the ability to relate to people who may be experiencing difficult personal circumstances.• Ability to undertake administration duties when required.• Articulate communicator with experience in a customer-focused environment.• Must demonstrate an ability to relate to people at all levels.• Be able to discern between information essential to case development and information of only peripheral importance.• Ability to exert effective influence and form productive relationships with both internal colleagues and external contacts.• Have experience of supervising and working with volunteers.• Must be able to work independently when required, but also as part of a team.• Be up-to-date on data protection and confidentiality practices.• Forward thinking with an empathetic approach to casework and services.Desirable:• Relevant qualifications or equivalent.If you are interested in this opportunity, please apply by the closing date.You may have experience of the following: Case Worker, Support Worker, Case Management, Coaching, Mentoring, Welfare Rights, Community Support, Financial Support, Charity, Charities, NFP, Not for Profit, etc.Ref: 95229