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Call Centre Team Leader

Vantage Recruitment
Job LocationCambridge
EducationNot Mentioned
Salary29,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Call Centre Team Leader, 4 days on and 4 days off £30k. (9am to 9pm)Do you enjoy managing peopleWould you like to work in a fast paced environment where no two days are the sameWe have an excellent opportunity to join our call centre team as a supervisor/ team leader. You will be responsible for 10 team members working a 4 on/ 4off shift 9am to 9pm.As a Call Centre Team Leader you will provide excellent customer service; to meet and exceed their customers requirements and KPIs whilst being responsible for overseeing the call centre advisors in the absence of the manager.So as the Call Centre Team Leader what will you be doing

  • Answering all inbound calls to the Customer Service Centre
  • Managing a team of 10 advisors on a day to day basis
  • Delivering exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
  • Building close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
  • Chasing Suppliers on the timely completion of jobs,
Updating the system to reflect status of jobs and log any calls received to and from customers.
  • Keeping customers informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
Acting as the key contact for the management team and customer within call centre operating hoursSo, as the Call Centre Team Leader what do you need to have
  • Previous working experience within a customer orientated, service environment.
  • Previous experience of supervising or leading a team in a call centre environment is essential.
  • Knowledge of vehicle parts would be an advantage.
The benefits include:25 days holiday increasing with servicePension contributions up to 6%Extensive flexible benefit program including Cycle to WorkLife assurance at 2x basic salaryPaid volunteering leaveAccess to industry leading wellbeing resources and toolsJob Types: Full-time, PermanentSalary: £28,000.00-£30,000.00 per yearBenefits:
  • Casual dress
  • Company pension
  • Free parking
  • On-site parking

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