Business Success Officer

Job Description

Do you have extensive student care and development experience Are you looking for a position which offers the flexibility to work from home Are you a good teamplayerIf so this could be the role for you!UK Education Garden are committed to guiding and supporting students in their pursuit of quality education in the UK. They strive to empower them with the knowledge and resources necessary to make informed decisions and achieve their academic and careeraspirations.The primary purpose of this job role is to provide support to parents and students, manage social media platforms, and maintain successful relationships with UKEG partners, clientele, and stakeholders.Employee Benefits-

• Extra bonus/commission
• Profit share
• 3 additional days off (your birthday and your childrens or love ones birthday etc)
• Pension
• Medical insurance
• Staff parties/socials
• Dress down Fridays
• Company uniform provided (for running summer courses)
• Excellent canteen
• Staff discounts
• Staff training/development
• Opportunities for career progression
• Free parking
• Company car/car allowance
• Flexible hours
• Remote working/work at home

Job Purpose:

• Respond to student, parent, and team enquiries through Microsoft Teams, telephone, and email on a daily basis. Provide support for class delivery and update timetables, ensuring assessment and deadline requirements are met.
• Efficiently deliver UKEG online programmes and face-to-face events.
• Provide excellent customer care support to the Director and other UKEG staff.
• Collect testimonials, review feedback, and recommend/implement improvements.
• Develop website content and maintain social media platforms.
• Provide backend support for Facebook LIVE or webinars.
• Line up speakers/interviewers for YouTube programmes.
• Send new postings to all stakeholders on a weekly basis.
• Responsible for maintaining a system to track customer records and the status of services rendered.
• Develop a monitoring system for potential memberships/partnerships, including preparing an appendix for package offers, researching and contacting potential working partners and memberships.
• Follow through with the services with existing customers according to the appendix in their contract.
• Maintain the Microsoft Teams platform for training and meetings.
• Maintain a healthy database and successful UKEG partnership.
• Perform all ad hoc tasks that support the growth and development of UK Education Garden.

The ideal candidate should possess the following qualities, skills, and attributes:

1. Strong Relationship Building: Ability to establish and nurture strong relationships with students, parents, staff, and external stakeholders.
2. Fantastic Communication Skills: Excellent verbal and written communication skills to effectively engage with diverse audiences and convey information clearly.
3. Excellent Customer Service: Strong customer service orientation with the ability to understand and address the needs of students and businesses.
4. Business Development: Experience in identifying, pursuing, and securing partnerships with businesses KPI and industry leaders to create great opportunities for students.
5. Progression Counselling: Knowledge of career development principles and experience in providing guidance to students regarding career options, job search strategies, and professional development.
6. Networking: Proficiency in networking and building professional connections within the business community to expand opportunities for students.
7. Program Management: Ability to plan, implement, and evaluate programs and initiatives aimed at enhancing student success and business engagement.
8. Data Analysis: Strong analytical skills to assess program effectiveness, track student outcomes, and identify areas for improvement.
9. Problem-Solving: Aptitude for identifying challenges and developing innovative solutions to support student and business needs.
10. Adaptability: Flexibility to adapt to changing priorities and work effectively in a dynamic educational or business environment.

This post is defined as controlled activity. The post holder is required to hold an enhanced DBS disclosure check deemed acceptable to the company and to be re-checked every 4 years. The company is committed to safeguarding and promoting the welfare of childrenand vulnerable adults and expects all its employees and volunteers to share this commitment.Annual Leave Entitlement23 days plus England bank holidaysPromotion opportunitiesBusiness Success Manager (£28k-£35k plus bonus)Business Success Director (£36k-£60k plus bonus)How to apply:If you are interested in this role and would like to learn more our client would love to hear from you! Please attach an up to date copy of your CV to the link provided and they will be in direct contact.Good luck!