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Assistant Station Manager

Scudamores
Job LocationCambridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

About The RoleFounded in 1910 Scudamores Punting Company are Cambridges premier punt tour and boat hire business. As we prepare for our busiest time of year, we are looking for an ambitious person to join our Management Team at one of our city centre Punt Stations,helping to take our business forward by:-

  • Inspiring, motivating and developing our large and enthusiastic team.
  • Ensuring an exceptional visitor experience.
  • Delivering on performance targets.
  • Working in line with operational budgets.
  • Efficient and effective resource management.
What youll be doingWe are looking for a confident person, with the ability to lead, manage, motivate and develop people.You will assist your Station Manager by ensuring the effective day-to-day management and delivery of the station sales and operations. Led by the Station Manager you will achieve this through effective coaching and performance management of your team.You will be responsible for upholding standards and ensuring that there is an efficient and effective use of your manpower and physical resources to meet your departments operational and commercial goals. An essential component of your remit will be todrive exceptional standards of safety, customer service and presentation as a key part of delivering our visitor experience aims.As a member of the management team your input will be required by the Operations Manager for the medium to longer term strategic planning for the station operations.What makes you Scudamores next Assistant Station ManagerYou will need to demonstrate how your skills, experience and attributes make you the ideal candidate to ensure your team provide the highest level of customer experience whilst successfully achieving challenging financial and personnel driven KPI resultareas. In summary you will need to evidence:-
  • Knowledge of operational management within the commercial sector.
  • Effective interpersonal skills, with a natural ability to communicate, inspire and motivate.
  • Experience of leading and motivating a team.
  • A passion for, and demonstrable experience of, delivering exceptional customer care.
  • A background in sales and a good understanding of the sales process.
  • Good influencing and negotiating skills.
  • An enthusiastic, empathetic, calm, confident, and safety focused approach.
  • Effective time management skills.
  • An excellent command of spoken and written English.
What would really help
  • Experience of working in a competitive sales environment.
  • Experience of performance management.
  • Visitor attraction, hospitality industry or retail experience.
Whats the package
  • You will work five days out of seven, including weekends and most bank holidays. Working times are flexible.
  • Full Time, Fixed term contract until December 2023, with the possibility of extension
  • Competitive pay package (salary + bonus scheme), dependent upon skills and experience.
  • You will be based at a Cambridge city centre location.
Special demands of the role
  • The nature of our business requires our staff to be comfortable working on and around water and be able to swim.
  • This role is physically demanding and often requires you to remain on your feet throughout the working day, which requires an appropriate level of fitness.
  • The Company is scheduled to open 364 days per year and our staffing needs are usually greatest at weekends and on bank holidays. This role therefore requires flexibility with regards to work hours and an availability to work most weekends and bank holidays.
InterestedApply on our website now via the link below.Closing date for applicationsPlease send your application and Cover Letter by 10am on Friday 14th January.InterviewsFrom Monday 17th January.

Keyskills :
Field SalesInterpersonal SkillsNegotiatingPerformance ManagementTeam Leader

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