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Assistant Station Manager

Scudamores
Job LocationCambridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

About the roleWe’re looking for an ambitious person to join our management team at one of our Cambridge city centre Punt Stations, helping to take our business forward by:-

  • Inspiring, motivating and developing our large and enthusiastic team.
  • Ensuring an exceptional visitor experience.
  • Delivering on performance targets.
  • Working in line with operational budgets.
  • Efficient and effective resource management.
    • What youll be doingWe are looking for a confident person, most likely from the visitor attraction, hospitality or retail sector, with the ability to lead, manage, motivate and develop people.You will be working with your manager to drive sales to deliver on stretching financial targets of income and expenditure for your department. This will include efficient use of physical and manpower resources, as well as engaging in our staff development programme.As a member of the station management team you will share responsibility for the delivery of an exceptional visitor experience, including the highest standards of customer service, presentation, and maintenance. You will oversee the day-to-day logistics of your department and use your operational experience to enable the optimal application of the Company’s standards and policies. You will be required to deputise for your manager in their absence both in managing the staff as well as attending interdepartmental meetings.About YouWhat makes you Scudamore’s next Assistant Station ManagerYou will need to demonstrate how your skills, experience and attributes make you the ideal candidate to ensure your team provide the highest level of customer experience whilst successfully achieving challenging financial and personnel driven KPI result areas. In summary you will need to evidence:-
  • Knowledge of operational management within the commercial sector.
  • Effective interpersonal skills, with a natural ability to communicate, inspire and motivate.
  • Experience of leading and motivating a team.
  • A passion for, and demonstrable experience of, delivering exceptional customer care.
  • A background in sales and a good understanding of the sales process.
  • Good influencing and negotiating skills.
  • An enthusiastic, empathetic, calm, confident, and safety focused approach.
  • Effective time management skills.
  • An excellent command of spoken and written English.
    • What would really help
  • Experience of working in a competitive sales environment.
  • Experience of performance management.
  • Visitor attraction, hospitality industry or retail experience.
    • About ScudamoresWhat’s the package
  • You will work 5 days out of 7, including weekends and most bank holidays. Weekly working hours vary according to the needs of the business. Working times are flexible.
  • Competitive pay package (salary + bonus scheme), dependent upon skills and experience.
  • You will be based at a Cambridge city centre location.
    • Special demands of the role
  • The nature of our business requires our staff to be comfortable working on and around water.
  • This role is physically demanding and often requires you to remain on your feet throughout the working day, which requires an appropriate level of fitness.
  • The Company is scheduled to open 364 days per year and our staffing needs are usually greatest at weekends and on bank holidays. This role therefore requires flexibility with regards to work hours and an availability to work most weekends and bank holidays.
    • Closing date for applicationsMonday 14th DecemberInterviewsFrom Tuesday 15th December Required skills
  • Coaching
  • Operations Management
  • Performance Management
  • Sales Management
  • Visitor Experience

    • Keyskills :
    Coaching Operations Management Perfmance Management Sales Management Visit Experience

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