Administration / Customer Service

Job Description

Whittlesford, near Duxford, Cambridgeshire, CB22 4FZ and Central Cambridge, CB2 8EA£11.08 - £12.20 per hour depending on roleExcellent opportunities:Our client, Cambridge University Press & Assessment, is a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. Cambridge Assessment English provide the worlds leading exams and tests of English languageability for college and university admissions. Their tests are used by a wide range of employers too. Impressively, they support 25,000 organisations across 130 countries in assessing English language proficiency.Job Title: Administrator / Customer Service / MarkingHours: 35 hours per week Monday - Friday between 8.00am - 5.00pm depending on role.What its aboutWe are currently recruiting for a variety of Marking, Administration and Customer Service roles which are due to be starting in the near future.What youll be doingRoles will include:Clerical Marking - * Mark accurately following instructions to mark schemes provided* Work quickly and quietly in a controlled environment similar to exam conditions* Record output details daily as explained by Team Leader on Daily Record sheetsFor this role you will need excellent attention to detail, focus, accuracy and concentration. Administration * Formatting reports * Liaising with examiners and Product Managers * Using Excel spreadsheets and in-house software to track and log statuses and progress* To provide administrative support to Group Managers and (Assistant) Assessment ManagersCustomer service* Providing first-line support for general queries from the global customer base.* Handling customer queries received via telephone, email and on-line in a professional and friendly manner* Following administrative process, taking clear notes regarding any steps taken to investigate and resolve issuesIdeally you will have:· Experience in an administrative role dealing with tight deadlines and a demanding environment · IT literate - Microsoft user at intermediate level· Customer service background· Good attention to detail and excellent prioritisation skills· Team player· Excellent business communication skills (written and verbal, including email, face to face and telephone)If you think you could be the next great addition to the team, then take a look at the long list of benefits we can offer you* A positive working environment; supportive, friendly, clean, COVID secure, and fully committed to Health and Safety* Hours: 9.00 - 17.00pm, Monday - Friday (depending on role)* Full induction, site tour, and support throughout your assignment* Free on-site parking (Whittlesford only)* On-site, subsidised canteen* Free tea and bean to cup coffee* Casual dress* Opportunities to pursue a permanent placement* Up to 28 days holiday pay plus Bank Holidays* Access to multiple money saving discounts on fashion, electronics, holidays, and groceries* Access to on-site fitness facilities* Online well-being and support programmeNext stepsThe recruitment process is quick and straightforward. Our friendly recruitment team will give you all the support you need and answer any questions you might have.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Keyskills :
Customer ServiceAdministration