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1st Line / Service Desk Analyst - Cambridge

eTech Partners
Job LocationCambridge
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A 1st line/Service Desk Analyst is required to join a Wealth Managers in Cambridge where you will provide 1st line technical support by remote support, over the phone and email.Excellent commination skills are a must.Responsibilities

  • Provide 1st line technical Service desk support.
  • Log and assigning tickets in a ticketing System.
  • Record all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.
  • Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents.
  • Meeting the targets continuously with positive customer feedback
Your experience
  • Excellent Customer Service Skills.
  • Excellent problem-solving skills.
  • Good knowledge of Microsoft Windows 10 +
  • (Active Directory,/Office365)
My Client are offering Training and Career development opportunities.If you are interested in the above role, please send your CV in Word format.Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and useof your personal data. By applying for this job, you accept the Privacy Policy

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