1st Line IT Technician

This role would suit a uni leaver with Comp science degree or similar1st Line IT TechnicianSwavesey

Provide 1st line IT support to staff & students at your group of academy sites
Provide IT support to users and customers contacting our helpdesk
Ensure all jobs are logged within the Helpdesk and to provide remote support to telephone users
Ensure that the IT equipment is fully functioning and perform regular maintenance on ICT equipment
Setting up new machines, swapping faulty devices, carry out fault-finding, repair equipment where possible and organise external repairs where necessary
Help to ensure the smooth running of all computer equipment within the Trust and responding to urgent IT issues
Escalate IT support issues to an appropriate colleague
Supporting the school audio visual systems and solving projector, interactive televisions and whiteboard issues
Support project roll-out across the Trust and customers supported by the Trust
Assist with ensuring the trusts IT asset & procurement policies are enforced and regularly checked for compliance
Travel to our partner schools for IT patch visits and to assist our other Academy teams
Ensuring that systems and software are implemented in line with the Trusts IT policy and be aware of and advise the line manager on all Health and Safety matters relating to ICT and have knowledge of and be able to implement safe working practices

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