Technical Support Assistant

Job Description

Are you a resourceful, forward thinking, natural born problem solver with a strong desire to succeed We are looking for an analytical Technical/Systems Support Specialist to assist our customers in the set up and ongoing use of complex systems.BASIC SALARY: £28,000 - £40,000BENEFITS:· 25 days holiday · Pension · Company Bonus · Share Incentive Scheme · Life Assurance · Daily Free lunchLOCATION: Hook, HampshireCOMMUTABLE LOCATIONS: Basingstoke, Reading, Fareham, Guildford, Newbury, CamberleyWHY JOIN US:· Friendly and supportive working environment · Company bonus paid yearly which is the equivalent of 4 weeks salary · Part of a share scheme that has risen by over 400% in the last 5 yearsJOB DESCRIPTION: (Technical Support Assistant/ Geotechnical Systems / Manufacturing)As a Technical Support Assistant, you will primarily be supporting our customers with the configuration of software, drivers and firmware . In addition to this you will; · Work alongside our geotechnical experts and product development team · Ensure proper understanding and use of our equipment, and help our customer with the resolution of any issues · Debug/fault find any reported failure cases and suggest remedial action · Support the roll out of new applications · Become an expert on the use of our geotechnical testing systems, allowing you to contribute to system commissioning and installationPERSON SPECIFICATION: (Technical Support Assistant/ Geotechnical Systems / Manufacturing) In order to be a successful Technical Support Assistant, your contributions will be integral to advancing geotechnical engineering in a dynamic environment. You will need to possess; · The ability to troubleshoot complex hardware and software issues · A desire to support external customers using remote software · Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal teams.In addition to the above, any experience in application support or a technical customer service role would be highly advantageous. However, if you are a graduate with demonstrable skills in the relevant field, twinned with a desire to build a career with aforward thinking , multi national company, we would also welcome your application.THE COMPANY:For 40 years, we have been designing computer controlled systems to evaluate the properties of soil and rock and have built a fantastic reputation within the geotechnical and earthquake testing sector.It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:System Administrator, System Analyst, Computer Systems Manager, IT, Network Administrator, Network Engineer, Service Desk Analyst, SysAdmin, Network Architect, Wireless Network Engineer, SQL Database Administrator, Data Centre Administrator, Computer NetworkAdministrator, Server Administrator, ERP Specialist, ERP Administrator, Security System Administrator, SQL DBA/Database Administrator, Junior Database AdministratorINTERESTED Please click apply. You will receive an acknowledgment of your application.Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.REF: DN17576 Wallace Hind Selection Ltd