Housing Partner

Job Description

Housing PartnerTemporary basisCamberley/ Frimley (hybrid available)£36,644 salary equivalent Sellick Partnership are supporting the recruitment of a Housing Partner for a public sector organisation on a temporary basis. The Housing Partner will be the first point of contact for our customers and responsible for the quality of their experience withthe housing organisation.The key focus of this role is the effective management and maintenance of tenancies and estates within your patch, including allocations and lettings, arrears recovery, the management of anti-social behaviour and customer complaints. We want our people andour customers to be proud of the services and homes we provide, and this role is key to achieving this goal.Key Responsibilities of the Housing Partner

• Responsible for new tenancy sign ups in accordance with Allocations and lettings policy and procedure.
• Supporting customers with changes to their tenancy (incl. tenancy successions, transfers, mutual exchange and assignment).
• Proactively engage with customers to address rent and service charge arrears ensuring all stages of arrears recovery are followed and customers are supported to reduce their arrears before legal action is taken.
• To empathetically respond to tenancy breaches including anti-social behaviour (ASB) reports, utilising a range of tools and working with relevant partners to minimise the impacts of ASB.
• Undertake annual tenancy checks to ensure customers are adhering to their tenancy agreements, support tenants at the end of their tenancy to ensure quick and effective void turnaround and promoting a debt free culture.
• Utilise appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
• Ensure that our customers are safe in their homes and communal areas and working proactively with customer safety colleagues to ensure we meet regulatory and legal requirements in relation to fire, gas, electrical safety and water hygiene.
• Establish and maintain strong working relationships, at an operational level, with the DWP, debt charities and other related agencies to ensure that income collection targets are met or surpassed.
• Contribute to the preparation and setting of annual service charge budgets, ensuring communal services are delivered within agreed budgets and consult with customers in relation to service charges.
• Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes to minimise void loss, ensure best use of housing stock, creative solutions to allocate hard to let properties and ensure successfulhandover and allocation of new build homes

The essential criteria of the Housing Partner:

• Previous experience of delivering a quality housing management service within a social housing context and understanding of the various workstreams relevant to tenancy and neighbourhood management.
• A proven track record of utilising a multi-agency approach to anti-social behaviour management and an understanding of the range of tools available to tackle ASB.
• A working knowledge of rental income collection and an understanding of legal processes relating to income collection.
• An understanding of safeguarding within a housing context.
• Full UK driving licence and access to a vehicle for business use with the willingness and availability to travel.

If you are interested please apply direct or call Chrissie at the Derby officeSellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. We can adapt our processes to accommodate everybody, so please let us know how we canhelp improve your recruitment experience. Please note, our advertisements use years experience, hourly rates, and salary levels purely as a guide based on the specific skills set out in the advert. We are happy to consider applications from all candidateswho can demonstrate the skills necessary to fulfil the role. Our Consultants assess based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing noticewhich can be found in the footer on our website.

Keyskills :
"housing manager" or "housing customer" or "Neighbourhood officer" or "Housing caseworker" or "Housing assistant" or "Tenant support" or "Housing mana