Head of HR Operations

Job Description

We are Places for People Group, we build homes and manage communities where everyone is welcome and everyone can thrive, we are placemakers.We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this We surround ourselveswith passionate people, customer focused people and helpful people. Our people live and breathe our SPIRIT values; we are the place for spirited people.More about your roleFollowing a strategic review of HR delivery services for our diverse organisation we are looking to recruit a Head of People Operations. You will focus on delivering a best in class service to our colleagues, managers and directors through dedicated teams.You will be responsible for service delivery of the recruitment, HR administration and payroll functions (circa 20 FTE) from a centralised HR Shared Service to the majority of businesses in our Group.You will maintain oversight of compliance and risk, ensuring operations are efficient/effective and managing a people focused team to deliver transactional services in a customer-focused way. You will drive the optimisation of processes, maintain seniorstakeholder relationships, manage service levels, demand for new/improved services and the measurement of customer satisfaction and perception.For more information please download our job profile available on our website.More about youWe are looking for a customer focussed service delivery professional with a background in HR/Payroll. You should already have demonstrable experience of day-to-day management of a range of people services, HR administration, recruitment and payroll transactionalservices. We have a number of large HR change projects in the pipeline, you will need to have a positive attitude to change and be able to help your teams navigate change whilst maintaining service delivery and engagement.You should a good understanding of employment law, an awareness of payroll controls and process quality assurance relating to a colleague journey. We are looking for a natural collaborator who can work with HR Leads across our business to collate feedbackand suggest changes that work for all parties which deliver customer satisfaction whilst maintaining efficiency.This role is based in Preston where the HR Shared Service is based. We are trialling hybrid working, which this role would attract, so you will be able to split your time between home and the office allowing meetings and collaboration with the HR team anda good work/life balance.The benefitsWe are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.We know that theres always more we can do to make you smile, thats why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• Excellent holiday package and rewards
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.

Whats nextIf you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.