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Customer Service Representative

SRG
Job LocationCamberley
EducationNot Mentioned
Salary£15.75 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

SRG are currently looking for a Customer Service Representative for a Global Pharmaceutical Company who have opened a new vacancy within their team on an initial 12 Month basis to be based at their office in Camberley.The Role:The primary responsibility is the processing of product orders and customer queries that are received in via the telephones.

  • Communicating and coordinating with internal departments to ensure customers needs are met effectively and efficiently.
  • Delivering consistently high levels of service (qualitative and quantitative) and ensuring that quality policies, procedures and work Instructions are understood and followed.
Key Responsibilities:
  • Handling phone calls and emails with internal and external customers in a timely, courteous manner aiming to resolve queries and place orders accurately and efficiently.
  • Working in partnership with other departments to manage and resolve internal and external customer queries.
  • Recording details of customer interactions, comments and complaints.
  • Communicating customer and market information gained through customer contact to the Customer Service team as appropriate.
Skills/Experience Required:
  • Proven experience in developing and establishing successful key relationships and delivering excellent standards of customer service.
  • Highly organised with good communication skills at all levels.
  • Good commercial awareness/business acumen.
  • SAP and Salesforce experience, or similar.
  • Adaptable/flexible and extremely self-motivated.
  • Solid, demonstrable IT skills.
  • Educated to A Level standard (or equivalent).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Keyskills :
Customer ServiceCustomer Relations

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