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Job Location | Camberley |
Education | Not Mentioned |
Salary | £11.02 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary, full-time |
Our high profile client is seeking candidates for an immediate start. This is an inbound telephone based role and our client is seeking someone with similar experience and used to dealing with customer over the phone.This role is an ongoing rolling contract but with options further down the line to move in to the business and start a career with this high profile organisation.We are recruiting for a high profile corporate organisation who is looking to increase its current customer service team. If you are looking for a start in a call centre customer service environment and have strong customer service experience either in a telephone based role or retail background then this could be the role for you. You need to be confident and able to deal with customers over the phone is a friendly professional manner and able to keep the conversation flowing.This role is initially a 12 month temporary contract but with options further down the line to move in to the business and start a career with this organisation.Job Details:The Customer Support Representative (CSR) is primarily responsible for the processing of product orders and customer queries (via means of telephone communication) onto the Company’s SAP system. This must be undertaken in such a way, so to make the customer feel valued; ensure a confident, consistent, honest, knowledgeable and engaging manner. The role will communicate and co-ordinate with internal departments to ensure customers’ needs are met effectively and efficiently - making it easy to do business, ensure consistently high levels of service (qualitative and quantitative) are achieved as measured by agreed performance metrics, and ensure the Company’s Quality Policies, Procedures and Work Instructions are understood and followed, including the current maintenance of training records.Accountabilities: