Support Assistant

Job Description

Support Assistant Location: CaerphillySalary: £23,000 - £27,000 per annumJob Type: Full Time, Permanent Purpose of roleOur client provides Service & Support contracts for our package plant equipment and data hosting Web Portal applications to a variety of UK Utility companies. The support contracts involve onsite support and back-office services to ensure efficient runningof these systems.The role is office based and will require working directly with clients and site engineers. Excellent communication skills are required to ensure co-operation and flexibility in fulfilling the Support Contract obligations. A key element of the role is thedata entry and the review of the Company Custom Web Portals, so competency in IT and use of software packages is essential.Accountabilities:Typical (non-exhaustive) duties may include:

• Point of contact for clients via email and phone
• Data administrative support for Support Co-ordinators
• Data administrative support for Support Manager
• Tracking and updating of stock box sheets
• Updating of quote register and tracking
• Tracking and purchasing of support materials
• Daily / Weekly / Monthly Data Uploads from loggers and manual transactions
• Daily data checking and notification to Support Co-ordinators where appropriate: no recent data, stuck solids, not reading solids, very low or very high solids, higher or lower than average solids, very low or very high-volume readings, illegal transactions
• Regular checking of system contractability and data transfer delays
• Daily data cleansingmissing transactions, illegal transactions, missing/incorrect origins, volume updates, incorrect line allocation, test transactions, high solids, date issues
• Data updates or uploads requested by clients (Logger issues / site issues / incorrect input/option by users)
• Routine Daily/Weekly/Monthly Reports Internal & External
• Portal User Management and administrationWeb Porting / POS Portal / Booking Portal / iHost /
• SIP Portal
• Set up Portal auto-reports to be sent to users
• Administration of fobs activation / deactivation, adding/removing users
• Administration of fob datanew or changed companies, origins, waste classes, updating registrations, capacities
• Adding or updating data in web portalcompanies, waste classes, waste types, prices
• Management of pin codes
• Liaison with Card Management as necessary

Responsibilities:

• Ensure the safety of all of the companys employees, its clients and the general public
• Ensure that all Company Policies & Procedures are adhered to
• Uphold the Companys brand name & reputation and ensure it is not damaged
• Follow the procedures as laid out within the Integrated Management Systems of the company
• Maintain company confidentiality as required

Qualifications/Skills

• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Working with other teams
• Proven IT SkillsIntermediate Level Excel is needed

Company Benefits

• Company laptop and mobile phone provided
• Working hours 07:3016:00, MondayFriday
• 20 days annual leave plus bank holidays (Rising to 25)
• Auto enrolment pension scheme with 5% employer contributions
• £1000 Refer a friend scheme
• Annual Pay Review
• Well-being centre

The company regret that they cannot accept applications from individuals who do not already have the right to work in the UK as they do not provide Visa Sponsorship for this role.To ApplyIf you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate in applying.The company is an Equal Opportunity Employer. They do not discriminate based on race, religion, sexual orientation, gender identity, age, non-disqualifying disability, or any other basis covered by applicable laws. They base all hiring decisions on candidatequalifications and business needs.