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Optical Customer Service Advisor

Zest Business Group
Job LocationCaerphilly
EducationNot Mentioned
Salary£20,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.Optical Customer Service Advisor - Role

  • To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
  • To ensure that departmental KPIs are met on a daily/monthly basis.
  • To provide technical information regarding frames and lenses to Opticians
  • When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
  • To build a rapport with key clients
  • To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
  • To fully interact with the supply chain across the relevant sites
  • To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a perfect call
Optical Customer Service Advisor - Requirements
  • Previous experience of working as an Optical Assistant
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills
Optical Customer Service Advisor - Package
  • Working 37.5 hours a week
  • Monday to Friday 9am to 5pm
  • Salary between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.To apply for this role please send a copy of your CV or alternatively call .

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