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IT Service Desk Engineer

Cordant People
Job LocationCaerphilly
EducationNot Mentioned
Salary£20.00 - £22.66 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Here at Cordant People we are recruiting a Temporary IT Service Desk Engineer. As this is cover this role would be suitable for someone who does contract work currently or if you are out of work or in a temporary assignment currently. This role is based in Caerphilly and it will be office based.This role covers both 1st and 2nd line support and you would need to be experienced in all these areas to be considered for the role. The role is paying £20-£22.66 per hour depending on experience so its very well paid for this job.Main objectives will be to provide reactive and proactive technical support to end-users in line with the Team service standards, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence.To contribute to the business being a technical innovator, achieving mastery of their role, taking ownership and accountability for all that is delivered.Main Job roles:

  • To be the first point of contact for inbound reactive Service Desk enquiries (by telephone and email), providing immediate technical support and resolution where possible
  • To ensure that all incoming technical enquiries are correctly and accurately logged within internal call- logging and ticketing systems.
  • To install/configure software remotely to end-user workstations where required.
  • To support and troubleshoot client application and line-of-business software, liaising with third-party vendors where appropriate.
  • To configure, support and troubleshoot hardware for end-users where required, including but not limited to printers, scanners, mobile devices, etc.
  • To carry out day-to-day user administration/troubleshooting including but not limited to adding/editing/removing users, password resets & permissions changes.
  • To setup, configure and troubleshoot VPNs for end-users.
  • To assist end-users with connectivity issues (WLAN, LAN,etc)
  • To identify, log and react to (or escalate where appropriate) monitoring alerts generated from across the customer estate.
  • To remotely provision new devices for end-users as part of their onboarding process.
  • To administer cloud-based SPAM filtering solutions including whitelisting, blacklisting, quarantine release, etc.
  • To administer client security software such as anti-virus, web filtering, etc.
  • To support VOIP telephony systems and handsets
  • To support and remediate end-user errors including but not limited to lost files, settings, customisations, etc.
    • Required experience
  • Strong working knowledge of both Microsoft and Apple based operating systems.
  • Strong working knowledge of Microsoft Office applications with an emphasis on the Office 365 product suite.
  • Working knowledge of Windows Server administration both physical and virtual (Windows Server 2012 R2, Server 2016, Server 2019) and associated core roles Including but not limited to Active Directory, GroupPolicy, RDS &; RemoteApp.
  • Working knowledge of supporting and administering Microsoft Office 365 tenant accounts.
  • A strong understanding of computer hardware including but not limited to PC components, printers and other peripheral devices (Certified to CompTIA A+ desirable)
  • A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure (ping, tracert, nslookup, etc).
  • A basic understanding of WAN connectivity technologies such as ADSL, VDSL, Ethernet.
  • PSA/RMM Tools (Autotask, Continuum, IT Glue)
  • Full UK drivers licence
  • Active Directory experience
    • If you feel you this role is for you and you have the required skill set then please apply now!Cordant Group is an equal opportunities employer Required skills
  • IT Service Desk Engineer

    • Keyskills :
    IT Service Desk Engineer

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