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Job Location | Caerphilly |
Education | Not Mentioned |
Salary | £21,465 per annum, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Customer Service Advisor / Contact Centre Agent / Full Training ProvidedIS THIS YOUDo you have a friendly and professional telephone manner with great listening skillsDo you have good numeracy and negotiation skillsDo you love to work in teams and want to be part of helping the business provide the best service to customers and clientsThe company welcomes applicants with customer service experience from industries such as Contact Centre, Retail or Hospitality backgrounds, but prior experience is not essential as they will provide full training. If you have a passion for great customer service, we’d like to hear from you!SALARY: £21,465 per annum + Discretionary Bonus + Generous BenefitsLOCATION: Caerphilly, Wales - 100% Office Based positionJOB TYPE: Full-Time, PermanentWORKING HOURS: 37.5 hours per week on a shift pattern, working 1 in 4 Saturday’sJOB OVERVIEWWe have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent with excellent listening, communication, numeracy and negotiating skills, who can speak positively and clearly with customers and colleagues.As the Customer Service Advisor / Contact Centre Agent you will work closely with customers to help them make affordable and sustainable loan payments, arranging payment plans and collecting payments in a fair and ethical way.Working as the Customer Service Advisor / Contact Centre Agent you will update systems ensuring accurate information is recorded following each customer interaction.This is a fantastic opportunity to join a diverse and inclusive company that can help you develop your career, reward you for hard work and have fun whilst you do it.DUTIESYour duties as theCustomer Service Advisor / Contact Centre Agent will include: