B2B Customer Service / Account Support. Global Leader. Hybrid

Job Description

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleaguesIf you’re ready to further your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.Role Info:Customer Service Representative - ExportsCaerphilly Based / Hybrid WorkingCompetitive Market SalaryPlus Excellent Benefits PackageFull Time - PermanentValues: Serious about safety. We prepare to prevent. Safety comes before profit. We do what we say. We stand by our word and the trust of others.Company: Global Distributor of chemicals & ingredients used in everyday productsAs a Customer Service Representative, youll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust with everyone you speak to.Key Responsibilities:+ Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts+ Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business+ Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools+ Working directly with our freight forwarders to plan and arrange customer deliveries according to agreed terms+ Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs+ Understanding, prioritising and escalating our customers’ issues and following through to resolution+ Being the first port of call for our customers ensuring their issues are resolved quickly and efficientlyWe Are Looking For:+ Good organisation skills+ Excellent attention to detail+ Good PC skills (Microsoft office)+ Enjoy delivering excellent service for customers in a dynamic industry+ SAP experience is advantageous but not essential as training will be provided+ Export experience is advantageous but not essentialWho we are:With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturingindustries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.Our Values:+ Serious about safety+ We do what we say+ Where people matter+ Valuable to others+ Together we winSounds like a good fit Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.You may have worked in the following capacities:Customer Experience Specialist, Customer Care Representative, Client Service Associate, Customer Support Agent, Customer Relations Manager, Client Relations Specialist, Help Desk Support Representative, Customer Happiness Coordinator, Customer Success Representative,Client Advocate, Member Services Representative, Customer Engagement Specialist, Account Manager, Sales Administrator.Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your datais processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.