Customer Services Consultant

Job Description

Customer Services ConsultantDo you enjoy working with people in a customer facing role Are you a people person who thrives on providing excellent levels of customer service Are you looking for a fresh challenge within a leading Building Society Here at The Nottingham we are looking to recruit individuals to make a significant difference to our organisation.The Customer Services Consultant position is vital to our organisation; you will be a subject matter expert in all relevant products and services, supporting the customer journey whilst providing excellent customer service. You’ll be Identifying opportunities and establishing customer needs, making appropriate referrals whilst providing a positive customer experience from start to finish. You will live and breathe our values and ensure that our Members receive excellent customer service from every visit whilst promoting our All Under One Roof’ proposition, giving our customers a rounded view on all the products and services we provide.Whether you have previous experience in a similar role or transferable skills from another industry, we promise to give you access to the very best training programmes the industry has to offer and ongoing support and development so that you can act within your customer’s best interest.The role -Providing excellent customer service and proactively follow up on all enquiriesProviding quality referrals and opportunities to help customers with their home services needs through detailed fact finds as well as carrying out customer transactions in an accurate and timely mannerAdvising, managing and effectively delivering relevant services to estate agency customers ensuring all opportunities are maximised, including negotiating residential sales as per location requirementsEffectively support the management of the property portfolio through excellent customer service, marketing and networkingSupporting brand building and community activities to attract, acquire and retain customersConduct outbound calling to maintain customer service and generate new business opportunitiesAssisting managers as required including supporting, mentoring and developing other team membersDriving business generation achieving referrals and appointment generation targets across our home services range of productsEnsuring that all systems are updated with accurate, insightful information in a timely mannerMaking sales of appropriate third party products, complying with the societies T & C scheme and compliance requirementsAdhering to cash control, audit and security standardsYour skills -Expert sales and customer service skillsExcellent communication skills both face to face and via phone/ emailAbility to build rapport through effective influencing and negotiation skillsGood organisational skills with the ability to meet deadlinesThe ability to work under pressure and prioritise workloadGood IT skillsWe seek a natural problem solver with an aptitude for translating customer needs in to financial solutions.The Nottingham, who are weWe strive to build a culture where you feel inspired to do the right thing for our members, your colleagues, our communities and for the sustainability of our Society. Our Doing The Right Thing culture defines the way we do things here. We encourage team members to always do the right thing for our Society members, for colleagues and for our communities.The Nottingham Building Society is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees where it is safe to speak up.Please note that if your application is successful with The Nottingham you will be required to undergo background checks. All offers of employment are conditional on receipt of 3 years references and a satisfactory Financial and criminal records check.Please read our job applicant privacy notice on our website to find out more information on the data we hold and collect from you, including what we do with that data, who we share your data with and your rights under Data Protection Regulations. Required skills

Banking

Building Society

Customer Service

Estate Agents

Sales

Keyskills :
Banking Building Society Customer Service Estate Agents Sales