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Customer Service Represenative

Robert Walters
Job LocationBury
EducationNot Mentioned
Salary21,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service RepresentativeLocation: Whitefield (office based)Salary: £21-24k DOEContract: PermHours: Full time Monday-Friday (9am-5pm)Benefits: 21 days AL + BH, Pension, and your Birthday off workMy client is looking to expand their team and bring on a candidate who has the following; polite, confident telephone manner, a good understanding of customers needs, requirements, and expectations, be able to work in a busy environment, be able to workin a team and independently and computer literate.If youre reading along thinking that the above skills apply to you then please see below for what the job entails and apply to the role below.Job Spec:

  • Replying to customer emails, customer order/courier/tracking enquiries.
  • Creating internal support tickets for customers.
  • Supporting the returns department when required which may involve creating returns internally and sending details to customers.
  • Taking incoming calls from customers, suppliers, couriers and internal calls.
  • Making calls to customers when required to provide order updates, tracking enquiries.
  • Contacting couriers for tracking and problem deliveries and updating customers if required.
  • Contacting Suppliers which will include asking for quotations and sending purchase orders.
  • Provide internal support to sales teams, this will include re-picking orders, creating replacement orders.
  • To be willing to take on more tasks when required.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

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