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Customer Service Executive

Detail2Recruitment
Job LocationBury
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service Executive - Facilities Management - North Manchester - £25,000 + BonusAbout the CompanyLooking for an Customer Services Executive who would be responsible for customer service retentions. This is for a growing Building Services organisation in the North Manchester Area.The successful candidate will work closely within the sales team and play a key role in retaining client accounts by building on, and strengthening working relationships, ensuring that exceptional customer service is delivered in every respect. This will be a key role in the interface between the clients and the business and is responsible for retaining business and making sure clients needs are metCustomer Service Executive - The Rewards

  • Basic up to £25,000 dependant on experience in a similar role
  • + package
  • + Bonus
Customer Service Executive - RequirementsEssential
  • Proven experience in a customer services role, account management or retentions role
  • A proven track record in building positive relationships with clients and colleagues
  • Experience of successfully resolving client issues
  • Experience of coordinating activity and achieving key deliverables
  • Experience of updating a knowledge database system
  • Experience of working in a fast-paced customer-driven environment
Desirable
  • Experience of performing outbound retention and customer services calls
  • A background in IT, Engineering, Construction, Facilities Management, Telecoms, Fire and Security, Datacentres or M&E Contracting.
This role would suit a Sales Executive, Customer service administrator, customer service representative, , Internal Sales Executive, Internal Business Development Executive, Internal Account manager, Account Manager, or Business Development Manager withexperience in the FM, Data centre, IT, Fire & Security, Construction, Telecoms or Building Services, anyone outside of these sectors would not be considered at this time for interview.About UsDetail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information,please refer to privacy-policy

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