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Assistant Caseworker

Reed Talent Solutions
Job LocationBury
EducationNot Mentioned
Salary10.20 - 11.47 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Bury Council currently have an exciting opportunity available for an Assistant Caseworker to join them on a full time temporary basis.Contract: Initially until 31/12/22, however there is the potential for this to be extended for the right candidate.Location:3 Knowsley Place, Duke Street, Bury ,BL9 0EJHours: 37 per week, 9-5 Monday to Friday.The ECH (Education, Health and Care) Assessment and Review Team work with young people with SEN toprovidea variety of services such as creating and overseeing support plans and supporting with school placements.The purpose of the role is to provide a first point of contact for theECH Assessment and Review Team. Due to the nature of the role it is essential that the successful candidate have the ability to deal with customers with empathy and understanding.Main Duties:

  • To provide a consistent first point of contact for the EHC Assessment and Review Team.
  • To answer calls, check and deal with post, and liaise with the designated caseworker on actions that are required
  • To help families with their queries and signpost them to the correct service when appropriate.
  • To ensure that all records, applications and other documents are correctly uploaded and stored on the database and relevant systems.
  • To be responsible for monitoring and answering the shared email inboxes.
  • To ensure that all applications and other documents received in the shared email inboxes are correctly uploaded and stored on the database and relevant systems and passed onto the appropriate colleagues.
What theyre looking for:
  • Excellent customer care skills, with experience in a customer support position
  • A high level of organisation and accuracy to ensure the smooth running of the service
  • Essential - the ability to deal with difficult queries and potentially challenging customers

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