Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer support coordinator

Job LocationBurton-on-Trent
EducationNot Mentioned
Salary£19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Customer Support CoordinatorReports To: Customer Support SupervisorDeputy/Cover: Customer Support Coordinator(s) / Customer Support SupervisorProactive Personnel are recruiting for a Customer Support Coordinator for a worldwide manufacturer and supplier of food colouring products. This position is based from their site in Burton-on-Trent; the company has sites across the world and are a market leader in their field.Job Purpose:Meet or exceed the expectations of the company’s internal and external customers. Ensure that administrative tasks required are handled efficiently, accurately and professionally, and that a professional image is presented to all customers. Interact with Quality, Planning, Production, Distribution warehouse & Finance teams as needed.Principle Responsibilities:

  • Uphold company Mission Statement, Quality Policy, Values and Beliefs
  • Provide outstanding customer service to meet or exceed customer expectations and maintain customer relationships.
  • Interact with global customers and sales managers to support the customer journey which includes customer set up, order processing and invoicing.
  • Carry out all order fulfilment activities such as, order processing, determining appropriate shipping methods, routes, and rates, etc.
  • Handle and resolve customer complaints/inquiries via email or phone in a timely and accurate manner.
  • Monitor shipments to ensure on-time delivery to customers, Alerting customers on shipping issues in advance.
  • Develop knowledge about each customer’s business model and requirements.
  • Maintain a competent understanding of company products.
  • Customer Service Day to Day tasks:
  • Review & categorize customer emails prioritizing orders.
  • Process customer orders - identifying correct product/checking lead-time framework/adding to E1/booking freight/confirming orders.
  • Project work - carry out any activities to support continuous improvement.
  • Action general queries & complaints
  • Submit online applications for legal documents such as Cert of Origin/Export Cert
  • Prepare & distribute invoices & Certificate of analysis (via email)
  • Update customer invoice & booking portals.
  • Customer Service Systems & Programmes:
  • JD Edwards system (E1) - Order Processing System
  • Salesforce- Customer Database including pricing information.
  • Microsoft Outlook - email communication
  • Microsoft Excel -KPI reporting
  • PDF- Editor/Converting documents
  • Phone system
  • Skill Requirements:
  • Computer literate
  • Strong organisational skills
  • Ability to work independently.
  • Accurate worker; highly conscientious
  • Good communicator interacts well with all types of people.
  • Pro-active
  • Benefits·25 days holiday plus bank holidays·£19,000 pa·Health insurance·Income Protection·Private health care·Dental·Company share scheme Annual BonusIf you are interested in this role or you would like to know more please call Antony at Proactive Personnel Manchester Required skills
  • Account Management
  • Customer Care
  • Customer Service
  • Customer Support
  • Order Processing
  • Keyskills :
    Account Management Customer Care Customer Service Customer Suppt Order Processing

    APPLY NOW

    © 2019 Naukrijobs All Rights Reserved