Facilities Manager

Job Description

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintainingour values of high quality and excellent customer care.The Role - Facilities ManagerTo act as the single point of contact for nominated 3 schools regarding Pinnacles service delivery taking ownership of all issues and liaising with other Pinnacle specialists to provide timely responses and solutions. This shall ensure we deliver excellence,in compliance with the contract requirements.Duties/Key Responsibilities

• Provide direct line management and leadership to the Site teams and cleaners at nominated 3 schools and to grounds manager and operatives
• Ensure safe systems of work are implemented at all times
• Management of rotas, non-attendance, return to work interviews and disciplinary procedure of direct line employees
• Frequent recorded monitoring/audit of sites to review standards and performance
• Develop training documentation and workshops and ensure all staff receive appropriate training and development including a documented annual review
• Ensure Risk Assessments / Method Statements are in place for all Pinnacle / Sub Contractor activities in schools for which you are responsible
• Ensure most appropriate equipment and techniques are being used and advise on new techniques or equipment that may increase productivity or performance.
• Produce business cases for Contract Manager on any capital purchase or service delivery proposals.
• Meet with the direct line reports and Grounds teams on a weekly basis
• Meet with Head Teachers at least fortnightly
• Attend all school FM Meetings ensuring actions are closed within agreed timescales.
• Monitor and manage agreed actions across your nominated schools
• Manager the small works process at your nominated schools
• Support Hard FM manager in management of variations on your nominated sites including liaising with the school regarding access and timings, inductions, permits and monitoring standards
• Issue relevant permits, where competent to do so
• Ensure that performance issues are managed in a prompt and effective manner.
• Ensure that staff are given recognition where deserved
• Ensure service delivery is in accordance with the contract and budgets
• Manage all HR issues within your teams in accordance with corporate policies and consultation with your line manager, local HR contact and central HR.
• Deliver any required mandatory training for new starters
• Ensure all appropriate DBS clearance and any relevant training is fulfilled in accordance with role requirements
• Develop productive working relationships with colleagues, client, schools and external parties e.g. EHO / Auditors.
• Establish and the ensure health and safety requirements / plans are documented, maintained and adhered to
• Work with others e.g. compliance manager to improve customer service via continuous improvement plans
• Support the community use element of service provision
• Work closely with colleagues, particularly second Facilities Manager, the Catering manager and Hard FM Manager to ensure a coordinated service approach
• Collaborate and co-operate with work colleagues, school representatives and users of the schools facilities to deliver a customer focused service.
• Contribute to the goals and aims of the school.
• Input into design meetings and the bid team on soft services delivery issues to any forthcoming projects, including cleaning techniques and building finishes, as directed by the Contract Manager
• Action any additional duties required by the Contract Manager including supporting other members of the team
• Cover Second Facilities Manager during sickness and holiday
• Deputize for Contract Manager as directed, during sickness and holiday
• Undertake any training necessary for the role

Skills

• Leadership - providing a clear sense of leadership and direction. Leading and motivating others, setting an example, accepting responsibility and acting as an ambassador for Pinnacle
• Decision Making and Problem Solving - taking appropriate and decisive action, taking decisions that facilities long term business success, making decision which contribute to key business needs and making tough decisions when needed.
• Commitment to Customer Service - working to achieve satisfaction, being sensitive to the needs of customers/clients and recognising the importance of customer service.
• Team working and developing others - establishing a rapport with clients/customers, consult and listening to others, supporting staff, demonstrate tolerance and equality, monitor self and staff performance and regularly discuss performance with staff.
• Resilience and managing change - demonstrating enthusiasm and commitment, remaining calm in stressful situations, responding positively to and learning from change.
• Written Communication - produce written information that is clear and succinct and present ideas in a well structured format

Pinnacle Group strives to be an equal oppor