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Resident Liaison Officer

Fawkes and Reece
Job LocationBroxbourne
EducationNot Mentioned
Salary29,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Resident Liaison Officer Our client is a main contractor focusing on the social housing sector in reactive works and planned maintenance; you will be responsible for acting as the company`s representation to the residents across the contract.This role will be covering various properties across the Cheshunt/Hoddesdon area, focusing on replacement of doors and windows, and retrofit installations.Main Responsibilities

  • Inform residents by way of an introduction letter introducing the client and the work to be carried out at the property.
  • Ensure residents are kept informed of the progress and advise the next stage of works or any changes to the programme.
  • To be the first point of contact by providing a polite, helpful, and flexible service to residents and staff in resolving difficulties and complaints regarding the works by liaising with all parties involved.
  • Maintain good relationships with residents and high levels of client satisfaction and care ensuring a smooth uninterrupted work flow with minimal disruption.
  • Assist with Property Condition Audits with the tenant for each occupied property before any work starts.
  • Maintain records & ensure documentation is collated and stored in line with company policies, and keeping residents contact information in strict confidentiality.
Candidate Specification
  • Effective communication and people skills.
  • Reliable / Good timekeeping.
  • Willingness to undertake courses useful to the role.
  • Ability to work as part of a team.
  • Computer literate in word / excel.
  • Driving license required and use of a car.
Other information:
  • Monday to Friday - 8am till 5pm
  • Salary dependent on experience + car allowance

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