Customer Coach

Job Description

Customer CoachBroxbourne, HertfordshireAbout UsWere B3Living, a social business that helps people who are priced out of the housing market to find a home.Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.Youll find us working in Broxbourne and across southeast Hertfordshire, where we have 5,000 homes supporting more than 12,000 people.We are now looking for a Customer Coach to join our team on a permanent, full-time basis working 37 hours per week.The Benefits - Salary of £24,013 - £26,681 per annum, depending on experience- 27 days holiday per year plus bank and public holidays- Pension- Cross organisational bonus scheme- Personal development plan- Option to buy and sell up to five days leave per year- Flexible working policy- Volunteering, emergency and parental leave options are available - Disability confident employer- Private medical insurance, flu jobs, employee assistance programme and paid sick leave- Life assurance This is a fantastic opportunity for a customer service professional looking to gain experience in providing social housing support with our fantastic organisation. In this highly rewarding role, you will have the opportunity to help vulnerable tenants sustain their tenancies, helping us to build strong, compassionate communities.So, if you have been looking for a meaningful position where your customer service and interpersonal skills will have an enormously positive impact on peoples lives, then we have the perfect role for you! The Role As a Customer Coach, you will support vulnerable customers by providing interventions and signposting them to external support services.Specifically, you will assess the vulnerability of referred customers and implement our 12 week support service including a personalised support plan and engagement with external support agencies. Building strong relationships with social services, the local authority and other support services, you will develop a strong knowledge of the support these agencies can provide our customers. About YouTo be considered as a Customer Coach, you will need:- Experience in a customer service or customer-facing role- Strong knowledge of safeguarding protocols and the ability to identify concerns - Excellent written and communication skills- Strong interpersonal skills- IT skills, including MS Office- A full, valid driving licencePlease note, due to the nature of the role a DBS check will be required. The closing date for this role is the 7th September 2022.Other organisations might call this role Community Support Worker, Tenancy Support Worker, Tenancy Support Officer, Tenancy Support Advisor, or Social Support Advisor.We are interested in hearing from those with experience as a Customer Service Advisor, Customer Service Executive, Customer Care Advisor, or Customer Support Representative.All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+(lesbian, gay, bisexual, transgender, queer, intersex and asexual), people with disabilities and people from ethnically diverse backgrounds.So, if you can help us build stronger communities as a Customer Coach, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.