Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Help Desk Supervisor

Job LocationBromley
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job DescriptionHelp Desk Supervisor A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to someone with experience working on a busy support desk, and ideally, some experience in the MIS market.The position is focussed on supporting the service desk manager to ensure that our high service levels are maintained as the company grows. The position has clear routes for career progression and development - our supervisors have gone on to work in training/consultation and other management positions within the company.Job requirementsSpecifically:

  • Monitor cases nearing their SLA limit and ensure that agents are responding and resolving them by the target dates
  • Highlight risks to the Help Desk manager where KPIs cannot be met
  • Manage the rota to ensure that all contact channels are effectively resourced
  • Coach agents on which cases need to be pushed up to a higher tier or other teams, and which they can resolve themselves
  • Spot software problems and work with the Help Desk manager to prioritise the fix for these
  • Support the Help Desk Manager in analysing the performance and identifying problem areas, identify solutions to enhance quality of service and to prevent future problems
  • Support the manager in preparation of the weekly reporting
  • Required skills
  • Customer Service
  • MIS
  • SIMS
  • Software
  • Technology
  • Keyskills :
    MIS Software

    APPLY NOW

    © 2019 Naukrijobs All Rights Reserved