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Aftersales Manager

Command Recruitment
Job LocationBromley
EducationNot Mentioned
Salary£60,000 - £65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Aftersales Manager - BromleyOur highly acclaimed main dealer client is looking for a motivated and enthusiastic aftersales manager to lead a team of circa 15 staff in a settled and friendly team within a reputable dealer group. Not only is it working for one of the best brands in theworld, but it is working for one of the best-run car dealership companies too.The RoleAs an Aftersales Manager, you will be responsible for providing direction for the entire Aftersales operation to deliver against one of the brands key priorities of:

  • Growing Aftersales
  • Aftersales Managers will ensure that all the departments within the Aftersales operation function efficiently and as one unit to optimise performance and provide customer excellence.
  • As an Aftersales Manager your team will comprise of Service Advisors and Technicians who will need clear direction to order to run an efficient and professional operation, always ensuring that an incredible customer experience is given.
  • Alongside your customer-centric attitude, you will be commercially minded, passionate about the car industry, motivated by setting, achieving and exceeding targets.
Role RequirementsTo be a success in this role, you will have
  • At least 3 years experience in a managerial role in a car dealership service manager or aftersales manager capacity.
  • Experience working in a target-driven environment
  • Experience in developing and monitoring budgets
  • An understanding of marketing processes and the development of pricing strategies
  • Up-to-date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
  • Be able to guide and direct a team
  • A strong customer focus
  • Excellent communication skills - able to negotiate and influence
Your Responsibilities
  • Meet key performance indicators and targets for the service and parts departments.
  • Look for opportunities to increase the efficiency of the Aftersales operation and increase recovery rates.
  • Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
  • Work with team to develop understanding and implementation of customer-focused environment, setting clear objectives/targets.
  • Respond promptly to any customer complaints and ensure timely and correct resolution.
  • Liaise with external companies to ensure good working relationships are developed.
  • Maintain rigorous control of Department costs, stock and budget Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due.
  • Recruit, coach and appraise team to ensure they are operating to full potential.
  • Ensure that company standards are followed concerning control of funds, premises, vehicles, and other company resources.
  • Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation is complied with.
BenefitsAftersales Managers will receive:A guaranteed base salary £50kAn excellent bonus structure £65k OTETax Efficient Company car SchemeCompany pension scheme Enhanced HolidayPlus other great benefits

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