Windows Support Engineer

Job Description

Excited to grow your careerOur mission is to help people save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.As a Windows Support Engineer, you will be working in the Hybrid Cloud Infrastructure Support Team and will be responsible for supporting the Windows platforms and services for our Client Facing Infrastructure.About the role

• Working as part of a team of high performing technology specialists, accountable for technical leadership across all client facing servers in our hybrid cloud data centres
• Supporting the Enterprise technologies that provide Mission Critical services to our internal business and customer facing systems including participation in the on call rota
• Primary support of the Microsoft servers that provide Mission Critical services to all client facing systems, providing them as a service to other IT teams
• Secondary support of the Centos and Red Hat Linux estate, as supported by the wider team. Current Linux skills not essential
• Providing technical feedback, on Infrastructure strategies, aligned with business objectives across all technologies in scope for this team
• Operating processes to ensure performance, capacity and availability are managed effectively

As a Windows Support Engineer, within your SME technology remit, you will be responsible for:

• Being the technical escalation point for Incident/ Major Incident and Problem Management
• The ongoing management and optimisation of monitoring and alerting services
• Technical approval for Change Management procedures to support impact analysis and provide governance on changes requested by the team
• Creating and owning components of the technology roadmap and infrastructure architecture strategy
• Creating and managing Technical IT documentation, including standards, policies and processes

What youll be doing

• Work collaboratively to deliver projects in a timely and organised manner
• Seek innovative solutions, improvements, enhancements and automation wherever possible
• Troubleshooting of failures and responding to security incidents
• Occasional out of hours work for updates, incidents and fixes is expected and remunerated
• Monitor and manage the escalations queue to ensure service requests and incidents across the Microsoft estate are dealt with in a timely manner

About youDesirable experience

• Experience working in an Enterprise environment supporting Microsoft Technologies
• Active Directory administration
• System monitoring e.g. Sentinel, Opsview, Nagios
• Experience of working with mission critical infrastructure
• Working in a change control environment
• Technical Documentation
• Experience of managing risk

Desirable knowledge

• Active Directory
• Scripting languages such as PowerShell
• VMWare administration and support

Desirable skills

• Methodical thinker, problem solver
• Strong communication and interpersonal abilities
• Collaborative, keen to share knowledge
• Organised, works to and meets deadlines
• Good attention to detail
• Ability to effectively manage own workload

Interview process2 Stage virtual interview processWorking PatternShift patterns between the hours of 7:30am-6pm, 7.5hrs per day, 37.5 hrs a weekWHATS ON OFFER

• Performance-related annual bonus scheme
• 25* days holiday, plus 8 bank holidays, plus 1 day additional Christmas closure time
• Option to purchase up to an additional 5 days holiday each year
• Pension scheme - up to 19% contribution
• Flexible working options available
• Enhanced parental leave benefits
• Variety of travel to work schemes, including season ticket loans and cycle to work
• Bike storage and shower facilities
• Employee assistance programme
• Volunteering opportunities
• Annual events, activities and sports groups
• Smart casual dress policy and dress down Fridays

We know that sometimes the perfect candidate doesnt exist, and that people can be put off applying for a job if they dont tick every box. If youre excited about working for us, and have most of the skills or experience were looking for, pleasego ahead and apply. You could be just what we need!Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.Please note, we are unable to provide employment sponsorship to candidates.#LI-GA1#LI-hybrid