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UX Researcher Global Bank London

REED
Job LocationBristol
EducationNot Mentioned
Salary£468.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

A leading Global Bank currently require a UX Researcher for an initial 6 month contract based in London, paying up to £468 per day via PAYE.Role Overview

  • Planning, conducting and synthesising qualitative research activities to inform decision making on CX strategy and digital design projects.
  • Aggregating existing research, data and trends into useful and actionable outputs
  • Leading on mapping of assumptions and hypotheses about customers and their needs and prioritising with CX and product stakeholders to build and maintain a research backlog.
  • Coaching and delivering training to non-researchers to understand the differences in different research approaches and participating in design research activities to ensure valid conclusions are made.
  • Tracking and measuring the impact of research activities and ensuring insights are actioned.
  • Defining and operationalizing research processes to enable efficiencies across all CX workstreams
    • Experience Required
  • Experience of conducting B2B and/or internal research projects.
  • Experience of conducting remote research and facilitating activities with remote teams.
  • Deep experience of at least 2 of the following Design research specialisms (Behavioural economic and behaviour change; Anthropology/ethnography; Co-creation UX/Usability research; Quantitative research and statistics; Eye-tracking; Data science)
  • Knowledge of a wide range of qualitative and quantitative research methodologies and able to help teams scope, plan and conduct research activities within the constraints of the project.
  • Experienced at aggregating insights across multiple research activities to ensure they remain accessible
  • Strong listening and observation skills
  • Knowledge of tools and techniques to build empathy, and ensure insights are actioned
  • Able to facilitate group analysis and interpretation of findings.
  • Experience of coaching and educating others in design research.
  • Strong storytelling and communication skills
  • Experience of presenting to senior stakeholders
    • Please do apply using your most up to date CV in the first instance. If you do not hear back within 48 hours, then unfortunately you have been unsuccessful on this occasion.

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