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User Researcher

Michael Page Technology
Job LocationBristol
EducationNot Mentioned
Salary£32,291 - £34,348 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Michael Page Technology has partnered exclusively with the Planning Inspectorate in Bristol to help deliver a major Digital & Performance Analytics transformation programme.Client DetailsIt is an exciting time to join the Digital team at the Planning Inspectorate. Weveembarked on an ambitious programme of business change supported by a complete refresh of the systems that support our corebusiness services.We arere-designing and creating new services across all channels, supported by modern technology thatstransforming the way in which we deliver services to both our internal and external users.The Digital Services team is expanding to meet the growing demands from our colleagues, government and ourcustomers andwererecruiting to increase both our capacity and capability to meet those demands and toprovide outstanding digital, data and technology services.If you are a motivated and pro-active user researcher then we want to hear from you.DescriptionAs a User Researcher, you will carry out research projects from preparation through to sharing of research outcomes. You will seize opportunities to embed a culture of team involvement in user research through your passion for advocating inclusive design.Your day to day activities will include using the most appropriate research methods and tools to turn research insights into recommendations, helping to develop and advocate appropriate research strategies, continually test and improve products and services, conduct user research and analysis, and communicate user research findings and recommendations.You will also seek to actively contribute to the user research community across government.ProfileEssential Criteria - User Researcher

  • Understanding and experience of a range of user research methodologies, and the ability to choose appropriate methods for web, digital services or software development.
  • Experience of working in multidisciplinary teams to embed user-centred design practices and deliver continuous user research.
  • Experience of advocating user research, and engaging colleagues and stakeholders in research activities and findings.
  • Understanding of the diversity of users and the need to make services usable and accessible for everyone.
  • Experience of using quantitative and qualitative data about users to turn user focus into outcomes.
  • Experience of applying Agile principles in practice.
  • Experience of presenting user research findings in a wide variety of formats.
  • Ability to deliver analysis and information that addresses stakeholder needs and provides recommendations.
  • Knowledge of accessibility guidelines and how to ensure that digital services are accessible to all users, including users with low digital skills.
  • Relevant degree or professional qualification (e.g. Subjects such as psychology, social sciences, human-computer interaction, human factors/ergonomics, anthropology or related fields) or willingness to study for a qualification within a reasonable length of time.
    • Desirable Criteria
  • Experience of working within an Agile environment using SCRUM, and experience of the full software development lifecycle.
  • Experience of the Government Service Standard.
  • Experience of designing and facilitating workshops.
    • Job OfferBenefits
  • Learning and development tailored to your role
  • Flexible working options
  • A working culture which encourages inclusion and diversity
  • A generous civil service pension starting at 26.6% employer contribution rate; days annual leave on entry, increasing on a sliding scale to 30 days after 5 years service.
  • On site gym and restaurant
  • Fast and modern IT kit (Microsoft Office 10 and O365)
    • Selection process detailsPlease select apply and submit the following information:
  • A CV setting out your career history, with key responsibilities and achievements.
  • A Personal Statement (1000 words max) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the criteria and behaviours in the person specification.
    • A full Job Description, Candidate Pack and Personal Statement guidance can be accessed via Civil Service Jobs.

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