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Job Location | Bristol |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
User Experience (UX) Tester / Proof-readerHybrid working - Weston-Super-Mare 3 days office / 2 days home / transport required Competitive Salary + Amazing Benefits and working environment!The Company:Our client, an expert in their field is well established and deliver world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staff incentives.The Job:The User Experience (UX) team is responsible for defining the user driven quality standards for content & ensuring they meet them. The Usability Tester / Proof-reader will be responsible for reviewing newly created content and providing feedback onquality and accuracy. You will also be responsible for reviewing existing user journeys and content to look out for improvements. The Usability Tester will gather research to identify gaps and spot errors in live content. You will work closely with theirContent teams to propose content change on the back of reviews & will collaborate regularly to ensure standards are understood & adhered to.Day to day responsibilities:Review & test content pre-publishingTest simulations, ensuring they represent the physical productEnsure trouble-shooter scripts are accurate, complete and provide resolutionsConfirm specifications, icons and other product specific content is correct & that search articles are accurate, relevant & informativeCheck content for spelling & grammar mistakesReview choice of wording to ensure it is clear and comprehensible to all usersEvaluate customer journeys & content, suggesting enhancements as applicableLiaise with content and simulation creators and provide clear feedbackWork with the Quality & Insights team to identify content gaps and enhancementsAdhere to our accuracy standards so that our quality performance metrics are maintainedStrategic requirements:Help to maintain our standards in content creation and deliveryUtilise and appraise available insight to improve live contentEnsure the right content is delivered appropriately (format)Champion good quality standards to DD teamsThe Person:A recent graduate will be very much consideredContent proofreading experience is essentialGood organisational and time management skillsExcellent grasp of spelling and grammarAesthetically minded with a commitment to quality & standardsConfident pro-active approachAn understanding of what customer journeys are and how usability impacts actionsHours: Monday to Friday 9am5pmLocation: Weston-Super-Mare 3 days office based and 2 days from homeThe Benefits: AMAZING working environment, table tennis table / gaming area / break out area / outdoor space / nerf guns / pizza Fridays / Games Nights / Quizzes / casual environment / lovely people! 20 days + 8 days Bank Hols, enrolment intocompany pension, Employee benefits/discount scheme (Perkbox) and Spotify group subscription, FREE Parking!