Technical Support Engineer - Office 365. Hybrid.

Job Description

Do you have a passion for CloudDo you want the opportunity to explore the expanding portfolio of cloud vendor solutions including the full range of Microsoft 365 solutions in one of the fastest growing cloud disruptors in the marketDo you want to accelerate your career (We promote from within, with 30% of the team in 2021 achieving elevation to new roles within our company!)If yes, we have the perfect role for you!Were a $500 million revenue Inc 500 brand thats on a mission to be the worlds favourite marketplace for technology professionals to buy cloud technology products & services. We landed in the UK in 2021 following the acquisition of a successful UKcloud solutions consultancy and have just celebrated our 1st birthday!We encourage you to apply even if you dont meet 100% of the bullet points!Role Info:Technical Support Engineer - Office 365Bristol£30,000 - £40,000 dependent on experiencePlus Full Benefits Package plus career developmentThis role includes weekend working either Saturday to Wednesday or Wednesday to Sunday.Product: Cloud Technology Marketplace platform- Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool.Pedigree:Were listed on the Inc 500Awarded Best Places to Work 2021Women in IT UK Awards 2021Revenue: $500 millionThe Role:We are committed to bringing the flexibility and productivity of Microsoft 365 to market using our platform combining unrivalled and uniquely human support to our MSP Partners. Our support team is growing and as part of this we have an amazing opportunityfor a Microsoft 365 Specialist to join our Tech Support Engineering Team in Bristol.You will be a key member of the Tech Support Team working consultatively with Partners, guiding and influencing support teams and vendors while resolving productivity issues. This role includes weekend working either Saturday to Wednesday or Wednesday toSunday.Your day to day includes:+ Becoming a Subject Matter Expert for Microsoft 365 Solutions, plus other new vendors+ Working consultatively with Partner support teams to find timely resolutions for partners escalated issues.+ Regularly interacting with your Engineering counterparts in Denver, USA+ Continually learning and developing your cloud engineering skills as a key member of UK Tech Support Team+ Offering the best solutions to customers in a wide range of client environments by identifying the ideal next steps to solving their infrastructure challenges+ Contributing to develop the processes that will shape and enhance the best partner support experience possible.We offer real choice in harnessing the power of Cloud Security for our Partners. Join us and be part of the team disrupting the cloud distributor status quo!Position Requirements:Youll be ideal for us if you:+ Have a passion for Cloud & providing the best support possible+ Have comprehensive experience in Microsoft 365 suite support from administrative level+ Enjoy being part of a fast-paced team where you will have the opportunity to work across multiple Microsoft 365 tenants+ Thrive on consulting with partners technology teams, diagnosing client issues and sign-posting potential resolutions+ Build collaborative partner relationships where your calm and clear ability to communicate makes for the best client experience possible no matter what medium you are usingSalary & Benefits:+ Basic Salary £30,000 - £40,000 per annum dependent on experience+ 33 days holiday (rota to cover bank holidays)+ Hybrid Bristol Office with home office base at weekends+ Hours are either 8 am to 4.30 pm or 8.30 am to 5 pm+ Working Saturday to Wednesday / Wednesday to Sunday+ Tech set up to support great remote and in-office working+ Dedicated time for training and personal development+ Private healthcare+ Dental Plan+ Life Assurance+ Income Protection+ Workplace pension scheme+ Cycle to Work Scheme+ Regular company and team socials+ Share Options after qualifying periodIn-Office Bristol Environment:+ Buzzy City Centre Office within a 5-minute walk from Temple Meads Station+ **Coming soon - amazing new offices at The Distillery+ Regular social and community events+ Safe, socially distanced, and committed to staying Covid-19 secure+ Naturally light Offices for well being at work+ Dedicated desks and breakout areas with laptop dock and two monitorsIf you struggle to get "time out" were happy to accommodate early/late conversations and interview times.Whats in it for youTheres plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2021 was 30%) as we grow and expand. We have our very own internal academy for personal development plus access toLearning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth.Well provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA or across Europe but even if youcant travel right now we guarantee youll still have fun!Interested Apply here for a fast-track path to the Hiring Manager.Your Experience / Background / Previous Roles May Include:Office 365 Engineer, 0365 Technical Support, 0365 Analyst, Cloud Engineer, Cloud Analyst.Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data isprocessed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.