Technical Field Services Engineer

Job Description

Are you a Technical Field Engineer looking for your next opportunity Do you want to work for the worlds largest manufacturer of professional dental products and technologies If so, this could be the perfect role for you! My client, a pioneer and market leader within the dental manufacturing industry, has a 130-year history of innovation and service to the dental industry and patients worldwide. They are now seeking to recruit a Technical Field Services Engineer to join their team in Bristol! The successful candidate will strengthen and promote the after sales end-customer satisfaction and presence through the implementation of the companys excellent after sales Service. You will also support companys equipment dealer network and the end usercustomers with Digital Products Whats in it for you

• Salary: £38,000 + Car
• Bristol but travel to client sites when required
• Private health-care
• Pension
• 25 days holiday + 1 day extra hols for Birthday
• Buy and sell up to 5 days holidays
• Immediate start available

Key responsibilities:

• Support the existing dealer networks as a technical specialist and trainer for the product portfolio
• Ensure installation, calibration, maintenance and repair of equipment
• Troubleshoot problematic areas product related
• Delivery of product training for end users
• Record and track all pertinent information received on product problems and complaints
• Maintain Showroom equipment
• Attend meetings & company functions to aid business and organisational development
• Promote Sales opportunities through company sales specialists / dealer network
• Preparation of and participation in trade fairs
• Participate in companys after sales projects
• Use & maintain accurate information in the CRM tools to manage and plan all day-to-day/month-to-month after sales & sales activities
• Travel to attend customer facing events

Skills/Experience Required:

• Bachelor degree in Biomedical Engineering, Mechanical Engineering, Bioinformatics, Information Technology or a relevant field
• Some years of field service engineering experience in the dental sector.
• Previous technical experience of the products in a minimum two product areas (Treatment Centres & Imaging or Treatment Centres & Cad/Cam) is preferred.
• As an extension to the above experience, a sales related work experience is desirable
• Excellent product and industry knowledge
• Able to use CRM tools
• Ability to work individually and within a highly collaborative team environment
• Enthusiastic, efficient and highly organised - desire to constantly improve efficiencies and customer focus
• Structured and clear thinker - ability to prioritise a demanding workload through business planning and territory management
• Familiarity with the dental/medical practice and hospital environments
• Effective technical and error troubleshooting skills (IT, Electronics, Electro-pneumatic systems and manual technical skills)
• Computer literate: Word, Excel, Outlook, PowerPoint
• Excellent communication skills, including presentation skills
• Highly numerate & strong financial skills
• Able to undertake regular UK / IRL business travel i.e. 4 /5 nights per month, (4 -8 during induction phase and occasional overseas for 3-4 nights)
• Hold a valid driving license

If this sounds like you, please apply today!Immediate start availableKelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kellys Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.