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Technical Account Manager

Tempus UK Recruitment Ltd
Job LocationBristol
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client based in Central Bristol is seeking a Technical Account Manager (TAM). The primary function is to help customers achieve their business goals thereby retaining and growing their business relationship with the company.The Technical Account Manager (TAM) position is a critical role within the Customer Success Team, you will drive the technical and business health of your customers through proactive account management, adoption review, issue management, coordinating solutions/priorities, understanding support health, identifying best business practices and managing all escalated customer issues which may occur.This is a great opportunity for someone with a passion for customer success, and a previous background in supporting ERP / Accounting software / Inventory Management solutions and who wants to add more value through customer engagement in order to provide a superior customer experience. We have an incredibly talented team and a goal oriented and collaborative culture. Your Day-to-Day:

  • Provide exceptional account management for all requests (business and technical) from assigned customer accounts.
  • Successfully manage a book of business: taking on new clients following implementation, continually provide advice and guidance, respond to client questions in a timely manner.
  • Perform periodic business reviews to ensure clients are achieving their business goals.
  • Proactively review a TAM dashboard to monitor.
  • Open issues with appropriate escalation
  • NPS and CSAT
  • Support tickets
  • Risk
  • Account adoption and utilization
  • Customer health
  • Business Reviews
  • Identify upsell opportunities.
  • Possess a deep understanding of the customers goals via success plans.
  • Obtain and coordinate product roadmap and release schedule with customers, including new features.
  • Have a deep understanding of the product. Be a product expert.
  • Contribute to feedback to Product/Engineering on product improvements to enhance customer engagement based upon their experiences.
  • Work to set priorities and establish a technical health plan for open problems and resolve issues in a timely manner.
    • About You:
  • University degree
  • 2+ years of technical account management experience or supporting a similar CRM/ERP product
  • Excellent organisational and project management skills
  • Previous experience being a product expert.
  • Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
  • Strong written and verbal communication skills
  • Proven leaderships skills and problem-solving skills.

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