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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | 40,000 - 50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent,full-timeB |
Service Desk Manager / Service Delivery Manager - GBP 50,0000BristolUp to GBP 50K depending on experience + Excellent BenefitsDo you have experience of leading a Service Desk and feel that nows the time to move on Maybe youre not valued or getting the benefits that you believe you deserve If so, this role could be perfect for you.An opportunity has become available to join one of the leading organisations in the heart of Leeds and manage their IT Service Desk which operates across multiple sites.As the Service Desk Manager, you will lead a team of Engineers that handles support across numerous sites; this will range from Service desk to Desktop Support and include supporting remotely as well as arranging for Engineers to attend sites. As the ServiceDesk Manager, it will also be your job to work with the multiple different teams within the business to make sure that youre all working to the same road map and to also ensure that your own team is working to their SLAs and that escalation points are beingclearly defined.Please send through your CV if you have experience with the following:* Technical Service Desk experience.* SLA Management* Experience working in a leadership role* A good understanding of core infrastructure technologies (no requirement for hands on skills)* Strong understanding of the ITIL framework* Experience of working for an MSP would be beneficial* Windows Server* Azure* Office 365* Active Directory* Experience in client managementThis job will suit those who want a test in their IT career, who are driven by learning and expanding upon their technical skill set. If you are looking to get involved in a close-knit team with a vibrant atmosphere and help drive both yourself and the businessforward, please dont delay and send through your CV today.sean . obrien @ intechnologygroup . com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.