Service Desk Customer Support - Client Onboarding. Hybrid.

Job Description

Do you have a love for all things techDo you have ideally 1 years experience in a technical and/or customer service environmentDo you want to accelerate your career (We promote from within, with 30% of the team in 2022 achieving elevation to new roles within our company!)If yes, please read on!Were a $1.7 billion revenue Inc 500 brand thats on a mission to be the worlds favourite marketplace for technology professionals to buy cloud technology products & services. We landed in the UK in 2021 following the acquisition of a successful UKcloud solutions consultancy and have just celebrated our 1st birthday!We encourage you to apply even if you dont meet 100% of the bullet points!Role Info:Service Desk Analyst - Cloud ProvisioningBristol / Hybrid Working£23,000 - £28,000 depending on experiencePlus Full Benefits Package plus career developmentProduct: Cloud Technology Marketplace platform. Tech Unicorn- Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool.Skill Level: Entry level - Min 1 years experiencePedigree:Were listed on the Inc 500Awarded Best Places to Work 2021 and 2022Women in IT UK Awards 2021Revenue: $1.7 BillionWho we are:Our mission is to be the worlds favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, its business,and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best!With award-winning success such as Employer of the Year at the Women in IT UK Awards, Innovative Distributor at the CompTIA UK Awards and Best New Business Solution at the 2021 European IT & Software Excellence Awards you have a great platform for success.The Service Desk Customer Support Role:Its an exciting time to be joining our team in Bristol in this Service Desk Analyst - Cloud Provisioning role. If you have a love for all things tech, youll love working in our energised and supportive environment, where we provide world class customerservice to our cloud marketplace Partners.Our provisioning specialists work closely with our sales team, technology vendors and partners to provide an amazing customer "check-out" experience from order intake through to ensuring new services are correctly provisioned.Youll be navigating customers through the vendor portal, ensuring they are set up correctly and getting the right information to the right people at all times. If you thrive on juggling multiple ticket requests, problem solving issues while following processeswith accuracy and efficiency simultaneously, wed love to hear from you!Your Day to Day in this role includes:+ Post order processing of Cloud and SaaS services+ Handling incoming tickets inquiries from partners, support and sales staff about orders+ Professionally communicating any updates or delays to stakeholders+ Accurately following internal processes for customer account updates+ Problem solving errors on automated ordersYoull be ideal for this role if you have:+ 1+ years experience in a technical and/or customer service environment.+ Direct customer advocacy & engagement experience in post-sales or professional services function+ Strong ability to understand and balance the unique needs of multiple stakeholders+ Enjoy learning and collaboration around driving efficiencies and improvements+ A genuine, keen interest in Technology & a desire to flourish within a supportive, supersonically growing Global organisationOur Culture:Whats really behind our triumphs as a business is the people who work there & the company culture we have in place.We believe its essential to build a company culture that inspires positive change & achievement, while ensuring that every employee feels like they genuinely belong to our family. As a direct result of this, our team has formed a collaborative culture whichhas driven our company forward to 800% year on year growth.Whats in it for youTheres plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2021 was 30%) as we grow & expand. We have our very own internal academy for personal development plus access toLearning & Development specialist trainers & extensive "born in the cloud" mentors available for your growth. Well provide the opportunity to stretch and projects to help you thrive & see exactly what you need to achieve to get to the next level. You mighteven get to exchange work location one day with your colleagues in the USA or across Europe but even if you cant travel right now we guarantee youll still have fun!Salary & Benefits:+ £23,000 - £28,000 Annual Base Salary+ Hours - 9:00am to 5:30pm - This includes a rostered split across the team for occasional Bank Holiday work+ Company Bonus+ 25 days holiday plus bank holidays+ Training & personal development+ Tech set up to support great home and in-office working+ Private healthcare with dental, Free eye tests + Life Assurance + Income Protection+ Workplace pension scheme+ Regular socials+ Career Track Path into Level 2 Support RoleIn-Office Bristol Environment:Awesome buzzy office 5-min walk from Temple Meads Station, soon moving to The Distillery.Interested Apply here for a fast-track path to our Hiring TeamApplication notice... We take your privacy seriously. When you apply, we shall process your details & pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data isprocessed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.