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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | £25,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
The experience we need.* Experience: First-line support experience in a service desk environment.* Technical Proficiency: Strong knowledge of Windows 10 and 11, Microsoft 365, Active Directory, Azure, Windows Server and basic TCP / IP networking, PowerShell and scripting* Problem Solver: A pro-active logical thinker with strong analytical and troubleshooting skills.* Team Player: An excellent communicator and collaborator, able to manage your own workload effectively.The Role.As a Service Desk Analyst, you will play a pivotal role in ensuring the global team experiences a seamless and secure IT environment. Reporting directly to the Service Delivery Manager, you will be responsible for investigating and resolving tickets submittedto the IT Service Desk. This is a unique opportunity to work with cutting-edge technologies, including Azure, as they migrate their services.Day to day youll be:* Resolving Service Desk Tickets, ensuring an exceptional end-user experience.* Creating and updating training resources and conducting in-person training sessions.* Collaborating on larger systems projects and supporting the Service Delivery Manager.Youll get:* Development Opportunities: Engage in larger systems projects and support the Service Delivery Manager, while fostering a passion for continuous IT skill growth.* Global Impact: Be the face of our IT Function, building vital relationships with colleagues across the globe.* Training and Mentorship: Empower colleagues in efficient system use and contribute to creating a streamlined work environment.* Innovate and Report: Bring your knack for spotting opportunities and improvements, and share them with the Service Delivery Manager.The Company.Quality, Friendliness, Integrity, Determination, and Passion, combined with collective Knowledge, shape everything they do. Step into a vibrant, friendly team united by a shared love for their travel destinations, a belief in their brands, and a strong sense of purpose. Their work culture is one of support, creativity, and dedication. They believe in leading by example, and themore you invest, the greater the rewards - both personally and for the team. As part of this role you will have time for self-learning and development. What youll get in return.* Competitive Pay: Earn a competitive salary, depending on experience with a monthly bonus.* Flexible Working: Enjoy a hybrid work model, plus generous annual leave and additional perks.* Development Focus: Designated learning and development time, with opportunities for career growth.How to apply.If this sounds of interest, then please click the apply button right away!For more info on this or similar roles please give Dan a call.