Retail Area Manager - Bristol

Job Description

Role Purpose:At Ladbrokes Coral, we offer thousands of customers the thrill of a bet every single day, both in shops and online.The industry is facing some unprecedented challenges and our Area Managers are at the front line of whats to come but we believe this presents us with a huge opportunity to do things differently.To make sure our betting shops are the most exciting on the high street, providing the best products and highest quality customer service in the industry, we need great operators and courageous leaders across our 8 individually operated Regions that makeup our UK shop estate.Our Area Managers are an integral part of the Regional Operations team, working closely with the Regional Director, Regional Operations Managers and other key stakeholders to fully support and deliver the Retail Plan. Each Area Manager has P&L responsibilityfor c30 (TBC) dual branded shops.Leading by example, you will be highly visible and provide effective leadership across your area. In your role you will;

• Be responsible for the rigorous delivery of the Regional plan and tackle issues specific to your area in the most effective way.
• Regularly monitor KPIs and data to ensure continuous improvement of shop performance.
• Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
• Understand and implement what is required to deliver the ROI from all CAPEX spend.
• Have an excellent knowledge of the market place in which you operate and a curiosity about competitor activity and what is happening across the industry as a whole.
• Create a high performing team across all of your shops by ensuring people management activities such as recruitment, on-boarding, training & development and performance management, are delivered and managed consistently and to a high standard.
• Take ownership for the operational delivery of your area people plan, focussing on engaging and developing colleagues and creating a robust succession plan.
• Provide in the moment feedback to colleagues, creating a high support, high challenge culture.
• Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.
• Ensure all colleagues receive timely, relevant, meaningful communication.
• Carry out regular briefings with your management team.
• Actively participate in regional team meetings.
• Ensure all activity within the area complies with the requirements of the Gambling Commission, the Companys licence and Health & Safety, in order to minimise risk and protect our customers, colleagues and the reputation of the business.

What we need from you:

• Experience of working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Middle Management capacity
• Experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement
• Previous experience of P&L ownership

Skills/attributes:

• Strong implementer who can take appropriate action from a set of agreed plans, data, processes
• Driven and enthusiastic with an ability to inspire and motivate others
• A "can do", solutionfocusedoutlook
• A "plan, do, review" approach to work in order to deliver continuous improvement
• Resilient - this is a fast paced,pressurisedenvironment going through extensive change
• Able to prioritise a large and varied work load effectively for optimum business impact
• Able to build strong, effective working relationships and be an active team member
• Authentic, clear communicator with the ability to deliver simple, impactful communications and importantly, not afraid to face in to tough conversations and own the message

For internal candidates: By submitting your application you confirm that you have discussed this specific role with your line manager and they are supportive of your application.About The CompanyWere Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team.When we win, we win together.Our visionis to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into peoples lives.We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.Diversity and inclusion at EntainAs a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality,gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.Wellbeing at EntainWe want our employees to feel healthy and supported at home and at work. Thats why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.