Resident Advisor

Job Description

Here at Fresh, we are excited to be recruiting for a Resident AdvisorSt. Thomas Street development whichoffers high end, studio self-catered accommodation for postgraduate students in the Redcliffe area of Bristol. Facilities include a gym, a cinema room,a common area with bookable kitchen and a rear courtyard.This position is to cover Maternity Leave on a Fixed Term basis for 7 months. Working full time hours between 8:00am and 6:00pm Monday to Friday on a rota basis, where you’ll be working in an exciting, collaborative, people-first environment. You act asthe first point of contact for resident and prospective resident enquiries providing exceptional support and service to ensure that the property runs smoothly, and the residents feel supported.If you’re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you’ll receive excellent training and mentoring - keep on reading!As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5 starservice to our customers. Key responsibilities of the role include:• Dealing with enquiries from current residents in person, via phone or email. • Organising social events for students, within allocated budget, to engage and build positive atmosphere at St Thomas Street. • Covering the main reception during office hours, this will include sorting the mail and students post.• Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued.• Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements.• Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations.• Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.• Assist General Manager and Resident Manager when required.The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.Why work for FreshFresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We have a dedicated Training team to assist with your job training, and an in-house Learning & Development team to supportyou with personal and professional development including vocational qualifications, as well as a health cash plan and exclusive shopping discounts.About youWe’re looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You’ll need have strong communications skills; this includes being able to communicate via social media platformsand be able to adapt your style depending on your audience. The working environment can be quick paced, so we’re looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload.About Fresh:Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry.We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit rightin!