Operations Workforce Management Planner

Job Description

Excited to grow your career Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.About the roleWe have an exciting opportunity for a Workforce Management Planner to join our Performance and Planning team. As we go through our transformation, and onboard new platforms this role presents a fantastic opportunity to grow and develop, whilst being at theforefront of shaping our workforce strategy plan.As a Workforce Management Planner you will be responsible for supporting the operational teams; ensuring that forecasts models are produced daily, weekly and monthly to ensure workload and staffing requirements are reflected accurately. You will ensure outstandingwork outside KPIs is factored and plans are put in place to mitigate service level agreement failures whilst working closely with key stakeholders.What youll be doing

• Implement short, medium and long-term plans for Operations focusing on supply and demand components using appropriate technical tools, providing insightful commentary, making, and tracking recommendations.
• Undertake "planned vs actual" analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy.
• Ensure planning processes adhere to the operational management framework and share best practice across the department.
• Supervise the business by making and driving recommendations on best use of operational resource, operational efficiencies and leakage opportunities.
• Facilitate the production of actionable performance MI to support operational focus on key metrics.
• Lead the utilisation of the Workforce Management (WFM) system to assist with intraday planning, liaising with the Operations Managers to ensure new trends/issues are spotted quickly and dealt with effectively.
• Drive the delivery of a more flexible working environment for all Operations staff through more effective planning.
• Identify previously unforeseen problems and propose innovative solutions through thorough analysis using WFM.
• Provide regular, useful MI and reporting to assist the managers with their own team planning and development.

About you

• Experience working within a capacity planning role across a back office or operations environment
• Substantial experience of working in an analysis-based role
• Medium and long-term forecasting and capacity planning experience
• Exposure to working with Workforce Optimisation tools
• An effective and engaging communicator, able to present complex information in simple context
• Accomplished in forging effective relationships at all levels, skilled at influencing, negotiating and managing challenging conversations with ease
• Solution focused mindset - with the ability to use your analytical abilities to develop innovative solutions and resolve complex issues
• Proactive, organised, and self sufficient
• Workload prioritisation and management for self and others
• Strong commitment and drive to succeed
• Advanced level of MS Excel

Interview processThis will be a two stage interview process consisting of behavioural and competency based questions and a presentationWorking ScheduleThe role is based in our Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern with 2 days in the office.Why UsHere at HL, were the UKs number 1 investment platform for private investors, based in Bristol. For more than 40 years weve helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. Were steered by core values that promote service, quality, innovation, and opportunity in everything we do.Whats on offer

• Discretionary annual bonus & annual pay review
• 25* days holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year
• Flexible working options available, including hybrid working
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HLs future
• Income Protection & Life insurance (4 x salary core level of cover)
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HLs sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers* up to 30 days depending on role level & increasing with length of service

We know that sometimes people can be put off applying for a job if they dont tick every box. If youre excited about working for us and have most of the skills or experience were looking for, please go ahead and apply. Wed love to hear from you!Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.Please note, we are unable to provide employment sponsorship to candidates.