Operations Administrator

Job Description

Operations Supplier Account Support Administrator, Permanent post, North Bristol, £25 - 27kLong established, leading Energy Services company, providing independant services to help companies manage their energy better, are seeking an Operations Administrator to join them at their offices in North Bristol. You will be working for their wholly ownedSmart Metering subsidary, who deliver market leading Metering Services nationwide.The hours are 37 hours a week, offering hybrid working, 2 days in the office, but you may need to be in the office more days during the initial training period. This is a permanent position. There are lots of training and development opportunities for employeeswith the right attitude and determination, their close knit teams motivate eachother to achieve individual and collective success.There is a good social scene, employees work hard but a lot of effort is put into the fun stuff!As an Operations Administrator you will be supporting the Operations Supplier Account Manager in developing and optimising effective relationships between the business and energy suppliers through regular engagement and high-quality reporting.Responsibilities and Accountabilities of Operations Administrator:

• Demonstrate a deep understanding and knowledge of operational issues that impact supplier performance.
• Apply a good understanding of settlement
• Compile regular and adhoc reports from current systems to convey important information both internally and externally
• Work closely with the operations managers and report feedback from meetings. Proactively identify, communicate, and plan for upcoming issues and trends.
• Attend and sometimes lead meetings with energy suppliers through conference calls as well as face to face meetings.
• Work closely with the Business Development team supporting them with their reporting needs
• Participate in regular training/ learning activities to maintain and develop skills and knowledge.
• Adhere to all Stark policies, procedures and working practices.
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.

Person Specification for role of Operations Administrator:-

• Consistently professional, confident and calm even in challenging situations.
• Demonstrate a customer focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.
• Proactively share knowledge, skills and experience with others to increase team performance.
• Deliver a high volume of quality work on time.
• Strive to get things right first time.
• Strive to meet objectives and improve performance.
• Highly organised with good attention to detail
• Prioritise work well
• Work effectively and responsibly without close supervision.
• Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:-

• Articulate, professional and clear verbal communication skills.
• Present information clearly and in an engaging way.
• Good interpersonal and rapport-building abilities.
• Precise and appropriate written communication skills.
• Good telephone manner.
• Good listener; can understand the needs of customers and colleagues.

Technical Skills & Knowledge required for the role of Operations Administrator:-

• Strong problem-solving and analytical abilities
• Keep up to date with advances in business area, new methods and ways of working
• Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word and Outlook.
• Confident and accurate use of departmental computer systems/databases.

Excellent benefits to include,

• Pension scheme after 3 months (currently matching up to 8% if the employee also puts in 8%)
• Simplyhealth Cash Plan
• Increasing holiday with length of service (20 days start rising to 25 days pa plus bank holidays)
• Holiday EXTRAbuy up to 5 extra days holiday per holiday year
• Death in service benefit
• Interest free season ticket loan
• Employee Assistance programmeshealth, legal, counselling (through Simply Health)
• Ride to work scheme
• Ongoing learning & development. Career development opportunities
• GEM Awards (Going the Extra Mile) £50 bonus
• Refer a Friend Bonus £250 bonus
• Company Maternity scheme
• Free refreshments and fruit baskets
• Company social activities inc Summer BBQ, Festive lunch
• Wide range of Sports & Social Events e.g. 6-aside football, badminton
• Virtual exercise classes

We would be interested to hear from you if you have experience in, adminstration, operations, business development, account management