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IT Systems & Infrastructure Support Analyst - Public Sector

Michael Page Technology
Job LocationBristol
EducationNot Mentioned
Salary27,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This is a fantastic opportunity to join a hugely rewarding public sector body based in Bristol as an IT Systems & Infrastructure Support Analyst. This role would suit someone experienced in desktop support with some exposure to 3rd line/infrastructure lookingto take a step up in a supportive environment that will push you to grow professionally.Client DetailsMy client is a central government organisation that makes a positive impact on the public, they provide services to UK residents.DescriptionThe successful IT Systems & Infrastructure Support Analyst will be responsible for:

  • Various IT support tasks including but not limited to: escalations from service desk, proactive maintenance of IT systems & infrastructure and supporting on IT projects
  • Owning resolution of IT issues and putting user satisfaction at the heart of everything they do
  • Working collaboratively and positively with IT colleagues to assist with IT issues and improve own skill set
  • Supporting IT security activities
  • Seeking out opportunities for personal development
ProfileThe successful IT Systems & Infrastructure Support Analyst will possess:
  • Previous experience in IT support up to 2nd/3rd line level
  • Exposure to infrastructure support role with a desire to progress into a fully-fledged Infrastructure Engineer
  • Excellent knowledge of Microsoft systems - Windows Server, Windows 10, Office 365, Sharepoint, Teams etc.
  • Customer focus and track record of owning issues through to successful resolution
  • Experience with MDM solutions such as Endpoint Manager
  • Excellent communication skills, both written and verbal
Job OfferUp to £30,000 + benefits including:
  • Very generous civil service pension scheme
  • 25 days holiday (rising to 30 days after 5 years service) + bank holidays
  • Flexible working (1-2 days on-site per fortnight on average, flexible as required)
  • Training opportunities
Successful candidate must pass a DBS check before commencing the role.

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