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IT Support Technician

Job LocationBristol
EducationNot Mentioned
Salary28,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is looking for an IT Support Technician to join the IT team in Bristol. This position will be offering a hybrid working basis, expected to be on site 2 or 3 days per week, the rest from home or visiting other sites.Client DetailsOur client is a market leading Retail business.DescriptionThe IT Support Technician will:

  • Provide appropriate technical support for hardware, software and networks across the business
  • Work with internal colleagues and third parties in order to deliver technical services, ensuring established service levels are adhered to at all times
  • Use automation wherever possible to build or improve existing technical capabilities, driving down the rate of BAU IT operations
  • Some Basic
  • Delivery of exceptional service to all users of IT, within a structured IT environment aligned to industry standard frameworks (ITIL Framework)
  • Focus on solving customers problems, striving to continuously better understand our internal customers needs
  • Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or identified IT risks through the appropriate incidents and escalations process
ProfileThe IT Support Technician will have:
  • Experience in supporting a VMware-based Virtual Desktop Infrastructure (View, vCentre, vSphere)
  • Some basic knowledge of Batch/Powershell scripting
  • Proven experience in supporting and maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security and remote access technologies
  • Experience with supporting a Windows 10 desktop estate
  • Highly effective communication both verbal and written
  • Ability to balance quality of output with pace by managing time effectively
  • Working knowledge of mobile device management technologies Intune, Microsoft Azure, Active Directory, Group Policy Management, DHCP, DNS, O365 management, Solarwinds Monitoring would be desirable but not essential.
  • A car driver will be required for this role to travel between sites in Bristol when required.
Job OfferAnnual Salary: up to £30,00025 holiday days per year + bank hols.Annual BonusAuto enrolment pensionGreat team/culture environmentHybrid working (2/3 day split per week)Working hours: Monday to Friday on a rotational basis which includes 8am - 4:45pm, 8:30am - 5:15pm & 8:45am -17:30pm shifts, with some on call requirement 1 in 8 weeks.

Keyskills :
Service Desk2nd Line1st LineIT SupportDesktop SupportAzureIT TechnicianSupport AnalystIT AnalystIT engineerSupport EngineerSupport Technician

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