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IT Support Analyst

Harding
Job LocationBristol
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a technical adept IT professional with proven 1st / 2nd line IT Support experience, coupled with exceptional soft skillsCan you handle incidents, answer service requests, assist with continuous improvement and deliver IT elements to wider projectsDo you want a challenge within a fast paced organisation where you are the face of IT Support, championing excellent customer serviceIf so, we could have the perfect IT Support Analyst opportunity for you here at Harding!About us:Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to excite and entice customers with unique shopping experiences. We stay at the cutting edge of retailing; consistently providingoutstanding customer service and winning global retail awards.About the role:Thisnewly createdroles key area of focus for 2022 is to provide technical stability and great IT customer service to our teams as the business relaunches in line with the cruise industry restart. With an updated technology roadmap tosupport this, were focused on overhauling and modernising our transactional systems, and further developing our digital strategy.What youll be doing:

  • Responsible for logging, assignment and timely resolution of incidents, problems, and service requests, escalating where necessary
  • Proactively identify and propose opportunities to improve IT offerings to the End User
  • Create/Contribute to/Update departmental Knowledge Base and associated support documentation
  • Provide accurate content and input for departmental reports, including but not limited to Monthly Departmental KPIs/Scorecard
  • Equipment Lifecycle, identifying equipment approaching End of Life with a view to replacement
  • Responsible for the provision of new Hardware and reimaging of existing
  • Hardware troubleshooting
  • Maintain departmental asset register, ensuring levels of IT Hardware is maintained
  • Ordering and Receipting IT purchase orders
About you:
  • Proven experience working within an IT Support environment ideally within in a 1st / 2nd Line IT Support role
  • Strong knowledge of Microsoft Windows 10, MacOS and Active Directory administration
  • Experience in managing Cloud technologies such as Office 365, including Exchange Online (with Advanced Threat Protection), SharePoint & Teams
  • Ability to be independent and resourceful, escalating issues where necessary
  • Maintains strong relationships with colleagues both within IT and across the wider business
  • Willingness and aspiration to stay abreast of the latest technology developments
  • Highly organised and displays strong attention to detail
  • Excellent listening, communication, and customer service skill
  • Excellent analytical and problem-solving skills
  • Must have an existing right of eligibility to work in the UK
Harding is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify andbuild. Protecting your privacy and the security of your data is a longstanding top priority for Harding.

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