Infrastructure Engineer

Job Description

Technology at Unite StudentsWe`re all about creating a Home for Success for our students, using technology and data to empower them to find their home, their tribe and have a great stay with us through their studies.Fast Paced. Innovative. Curious. Inspiring. Inclusive. Providing a home for 74,000 students in more than 170 buildings, the success of our customers, colleagues and partnerships are the measure of our work; we take our goals seriously, knocking them outof the park whilst having fun and helping each other grow. Prop-tech is an exciting sector and youll be part of a team that is redefining the end-to-end experience for our customers and introducing new ways to add value through products, technology and data.Our ambition is to run the best platforms and experiences in the sector and were investing in people and technology. Building an inclusive team that is diverse is essential- it`s what makes us, US. We`re passionate about building a team that respects, celebrates,and thrives from, the different experiences diversity of thought can bring. Whether you`re interested in Marketing, Digital, CRM, Property Maintenance, Robotics and Automation, DevOps, Cloud and Data Engineering, Smart Building and IOT - or all of it! - there`sa place for you in our Technology Team. We`re here to make a difference across the board.Cloud Enablement and InfrastructureWe have a cloud-first approach, and we`re here to help the rest of our technology colleagues adopt the technologies and tools they need to be successful. We ensure the smooth running of complex and distributed systems and implement inventive solutions tomaintain system reliability, security, performance and scalability.What you`ll be doingThis role lies within the IT Operations team and is pivotal in supporting and delivering Unite Students IT infrastructure. The IT Infrastructure team at Unite Students complete the full design, implementation and BAU stages of IT infrastructure.Reporting to the IT Infrastructure manager, this is a hands-on role in an extremely high performing team, covering a plethora of infrastructure technologies for both day to day support and maintenance and end to end project delivery.

• Working within an ITIL led environment across all disciplines (Incident / Problem / Change / Capacity Management etc.)
• Sharing responsibility for the internal and external IT infrastructure including hosting/operations, availability management, capacity management, backups and disaster recovery/continuity planning
• Working collaboratively with other members of infrastructure, service desk and wider IT / business teams, ensuring both designed purpose and operational effectiveness of the infrastructure delivered and/or supported
• Quickly understand and support in new infrastructure patterns and technology, learning new technical skills where appropriate and watching external trends and opportunities that will benefit Unite Students
• Always achieving SLA adherence on infrastructure hosted systems.
• Acting as a point of escalation for Unite Students infrastructure, helping the business to quickly and effectively solve infrastructure related issues.
• Complete assigned project and work package requirements to time, quality and within Unite Students infrastructure standards.
• Be the main conduit for initial infrastructure queries coming from other internal teams.

What we`re looking for in you

• Experience within a 2nd line enterprise IT infrastructure support/project team
• Design and support experience of at least 3 of the following vendors` products; Microsoft, RedHat, VMware, PaloAlto, SQL, AWS, Azure, On Prem & O365 Exchange, Veeam, Patching Solutions, Nimble or similar storage solutions, Infrastructure Hardware Experience.
• Infrastructure related, vocational certification in at least 1 of the following vendors` products; Microsoft, RedHat, VMware, Azure, AWS.
• Ability to learn new infrastructure technologies.
• Excellent analytical and problem-solving skills.
• Availability for Infrastructure team`s On-call rota.

What You`ll Get in Return

• An annual bonus so you can share in the company`s success
• 25 days` paid holiday
• Pension - based on how much you save, we`ll contribute 1% more
• Flexible working opportunities
• Shared Parental Leave - 18 weeks full pay
• Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite StudentsFounded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture,and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.Room for EveryoneWe`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for studentsthat live with us.We are US.