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Help desk Administrator

DK Recruitment
Job LocationBristol
EducationNot Mentioned
Salary£26,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Helpdesk Administrator Immediately RequiredOur client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.As a Helpdesk Administrator, youll play a vital role, ensuring smooth scheduling and coordination of maintenance works within their community. Your responsibilities will include:

  • Diary management for remote trades teams, scheduling appointments with tenants in accordance with schedule of rates
  • Maintaining accurate information to track work progress.
  • Building strong relationships with engineers and providing timely responses to inquiries.
  • Processing work orders to meet client expectations and internal processes.
  • Delivering exceptional customer service via phone calls and emails.
  • Fostering a collaborative environment through clear communication within the team.
  • Utilising problem-solving skills to address customer needs effectively.
What Were Looking For:
  • IT literacy, proficiency in Microsoft Office products.
  • Excellent written and verbal communication skills.
  • A collaborative mind-set and the ability to thrive in a fast-paced environment.
  • Meticulous attention to detail and the ability to meet deadlines.
  • Experience in social housing and scheduling with NHF SOR codes.
Benefits:
  • Company pension and employee referral program.
  • Opportunities for training and development.
  • Central location with potential company parking.
  • Company events and staff engagement initiatives.
Schedule:Full-time, permanent position with no weekend shifts.Day shift (Monday to Friday).Salary: Starting from £26,000 per year, based on relevant experience..

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