Head of Sales Operations

Job Description

Are you an ambitious and determined Sales Manager who is a natural-born leader Are you ready to take your talents into a contact centre environment and lead the sales department to successIf so, here at Alfred we are delighted to represent our client, a respected brand and growing business, with an excellent reputation within the Insurance Industry.An exciting opportunity has arisen to join the business as Head of Sales Operations, responsible for the day-to-day management of all insurance sales operations in the call centre.To be successful as Head of Sales Operations you will make the role your own, adapting new ideas and doing things differently from the rest of the insurance industry. You will be experienced within Insurance sales operations and hold enthusiasmto drive a successful team to achieve business targets.Responsibilities

• Set individual and team goals and objectives to ensure the team meets the expectations of clients, business partners and the business.
• Supervise, train and mentor Team Managers to ensure everyone achieves individual and business targets.
• Mediate any interpersonal issues whilst inspiring and motivating staff through providing effective feedback to create individual learning plans.
• Constantly review processes and systems and make recommendations for improvement as part of the ongoing aim of achieving operational excellence.
• Maximise the take up of optional extras through inbound and outbound channels to achieve & exceed revenue targets, whilst adhering to TCF and FCA regulations.
• Monitor and review the performance of multiple teams and departments through observation, analysis of management information.
• Provide ad-hoc coaching, amending and revising workload as necessary, and utilising support functions where necessary.

• To communicate with the relevant department managers/agents to highlight issues that may have a detrimental effect on the quality of service provided or affect the businesses reputation.
• To ensure workloads and tasks are managed across multiple platforms.
• Output to the Sales Director on a regular basis reporting on agent productivity and sales performance.
• To have an excellent understanding of the departmental targets, MI and channel performance.
• To ensure that all legal and regulatory requirements are adhered to including the protection of client data.

Skills and Experience

• Multiple years served at a Senior Management level within the insurance industry essential
• Clear and professional communication skills (both verbal and written).
• Experience of developing staff and management in a variety of situations.
• Ability to work in a fast paced, sales focused and ever-changing environment.
• Good level of I.T skills and familiar with MS Outlook, Word, Excel.

Company benefits

• Great working hours - 37.5 hours between the hours of 9am-5:30pm Monday to Friday (Weekend shifts may be applicable in the future).

• 25 days holiday per year rising to 27 days after 2 years service (in addition to bank holidays)
• Private healthcare after 6 months service

• Enhanced maternity & paternity pay (following a qualifying period)
• Free eyecare vouchers

• Company pension contribution
• Social events throughout the year
• Company discount scheme
• Death in service policy

Keyskills :
salesoperationsmanagementinsuranceteam leading