Head of IT

Job Description

Commercials Managed IT Division is looking for a Head of IT to join the Managed Service team at a UK Top 100 legal firm based in central Bristol.The successful candidate will be accountable for driving high quality IT operational service and enabling innovation and productivity within the firm through the delivery of reliable, transformational, and innovative technology, and cloud based services.We want you to:

• Successfully manage the overall operation and management of the firms business critical IT services
• Be responsible for governance, policy, processes and procedures across support, infrastructure & application disciplines
• Leadership of the Innovation and IT Operations Committee
• Advise, manage and deliver the firms IT strategy in line with strategic vision & design principles including the consumption of Cloud services where appropriate
• Key point of liaison and escalation to the business, service providers and support staff
• Ensure the team is cohesive and as individuals, focused on providing the highest standards of service to users both in the technology they use and the day to day support they receive
• Set and review/evaluate objectives for the team which are attuned to the varying and changing needs of the firm
• Detailed management of operational and project budgets and associated reporting
• Responsible for IT supplier engagement, procurement, commercial management, and performance
• Maintain information security accreditations e.g. ISO270001 and Cyber Essentials Plus
• Management and delivery of project portfolio including change, communication, and transition planning
• Ensure that the Managed Service is represented and integrated across the firm and positioned as a trusted and respected business partner
• Promote a culture of continuous service improvement and operational excellence and be a role model to help achieve this within the wider business services teams

You would ideally have strong working experience in the following areas:

• Support and enhancement of key line-of-business applications (specific knowledge of legal applications such as iManage, MatterSphere, BigHand, HighQ or equivalent would be advantageous)
• Cloud ServicesOffice 365, Azure, SaaS including migration and management
• Managed Service Provider services, operations, and contracts
• ITIL, Prince2, ISO 27001, 9001, Cyber Essentials
• Enterprise IT infrastructure (Wintel, VMware Virtualisation, VDI, SAN)
• Communication systems, telephony, email, VC etc.
• Corporate Wi-Fi, LAN, WAN, networking principles
• Security technologies, anti-virus, content filtering, phishing, DLP
• Backup, DR & business continuity planning (specific knowledge of Veeam, iland and Zerto would be an advantage)

About you:

• Previous experience working within a Senior IT Management role, ideally within a legal or professional services environment
• Extremely well organised and service focussed
• You will feel comfortable managing a diverse workload and performing to agreed deadlines
• Demonstrate excellent numeracy, literacy, and communication skills, and able to deliver projects to time, cost and quality target
• Experience of planning and managing budgets
• A strong commitment to service improvement and team development
• A proven track record of successfully delivering transformational projects
• You will have a passion and drive for leadership

About usWe are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.We are a Business Services Group made up eight divisions; Office Supplies, Managed IT, Managed Print Services, Smart Technologies, Technology, Interiors, Commercial Foundation and PPE, Facilities and Workwear.We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.We are #commercialbynature.BenefitsWe commit to ensuring all of our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following:

• A basic salary of up to £75,000 per annum
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• Life Insurance that offers a payment equivalent to four times your annual salary
• Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
• Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

Diversity & InclusionTogether, we are committed to attracting, including, inspiring and developing our teams no matter their background, belief or way of life.We embrace everyones unique perspectives and create a genuine belonging for all.Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation.Please visit our website for further information about us and to view our job applicant privacy notice.