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Enterprise Account Manager / Customer Success Fintech

Job LocationBristol
EducationNot Mentioned
Salary£40,000 - £80,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Ready to go into 2021 with Tumelo - an impactful Angel funded fintech thats changing the way people invest forever Ready to join a close-knit brand that’s ready to value your input and help you grow If you are an Enterprise-level Customer Success connoisseur, ideally with the Tech / SaaS, Software industry experience we’d love to have a chat…Heads Up: Please include a covering note detailing the life experience that makes you amazing; why you’re good for us and especially why we’re right for you. This covering note - however short - is essential.Role Info:Enterprise Account Manager / Customer Success - Fintech SaaS PlatformRemote Based / 4 Days Per Month in Bristol£40,000 - £60,000 Base Salary DOE (60,000 - £80,000 OTE)Benefits Package to include share schemeASAP start availableWho we areWe are on a mission to empower investment platforms to engage their investors with best in class tech and genuine positive impact. We exist to give investors a voice, everywhere.Tumelo is an angel-backed, financial technology firm building software that will educate and empower investors all over the world.Role Objectives:+ Successfully integrate and deliver Tumelos products into new customers+ Build long-lasting, collaborative relationships (minimise churn)+ Maximise and demonstrate the value Tumelo provides to customers (maximise ARR)+ Represent the voice of our customers in product development+ Grow Tumelos Customer Success teamIn this role you will be collaborating most closely with:+ Our CEO, who is currently running sales and account management+ Our Sales Specialist, who will be joining to focus on closing new enterprise sales+ Our Product and Insights teams, who are responsible for the product roadmap+ Our Designer, who designs materials for new sales and existing customersDesirable experience:+ 2-5 years experience successfully managing enterprise accounts+ Experience in impact-tech or fin-tech is a bonus+ Experience with product/service mix is a bonus+ Experience with a B2B2C product is a bonus+ Experience in a pre-product-market-fit environment, meaning:- You have collaborated closely with customers- You have sold to customers where there is no pre-defined budget- You have worked closely with product teams to understand customer feedback and evolve the product- You have been involved in the building of a great Customer Success teamWho you are:+ You encapsulate our company values.+ You are strategic and proactive.+ You inspire trust and invest in long-term relationships.+ You have acute attention to detail.+ You can multitask; handle high pressure and tight deadlines.+ You are passionate about social or environmental issues.+ You are a great listener and always follow through.+ Youre a self-starter; not afraid to get stuck in or get your hands dirty.+ You have an entrepreneurial, problem-solving spirit.+ You know the power of good communication; your spoken and written English is brilliant.+ You have the flexible attitude required in a start-up and love to think on your feet.+ You have the capacity and willingness to learn, improvise and adapt relentlessly.+ You love to get feedback and are proactive about giving it.+ You are not afraid to ask for help when you need it.+ You have the right to work in the UK.Why TumeloIf youre such a superstar, we recognise you can probably work anywhere you want to. But working here, youll grow more than you would anywhere else; you will join a team who will appreciate you every day; your contributions will genuinely change our business outcome; and you will be proud to make a lasting, positive impact on the global investment system. And with that, we hope to hear from you!There will be opportunities to ask questions throughout. If Tumelo sounds like a bit of you and if you are excited to ride this rollercoaster alongside us, then please apply at including:+ An up-to-date CV+ A covering note detailing the life experience that makes you amazing; why you’re good for us and especially why we’re right for you. This covering note - however short - is essential.Oh…If youre such a superstar, we recognise you can probably work anywhere you want to. But working here, youll grow more than you would anywhere else; you will join a team who will appreciate you every day; your contributions will genuinely change our business outcome; and you will be proud to make a lasting, positive impact on the global investment system.And with that, we hope to hear from you!Your Experience / Background / Previous Roles May Include:Client Services, Fintech, Start-Ups, Customer Operations, SaaS, Investment, Enterprise Software, Enterprise SaaS, Customer SuccessApplication notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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